Learning Operations & Talent Programs Manager

Jobtailor; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a seasoned professional to own the program management layer for learning operations, coordinating dependencies across multiple workstreams and ensuring on-time, on-quality delivery. You will drive end-to-end PM for TM&L projects, shape a robust LMS governance, and oversee learning content catalog curation.

You will analyze LMS data, partner with HR and Talent teams, and implement scalable processes, tools, and templates to improve operational effectiveness across the

Qualifications

• 3+ years of experience in program management, learning operations, or a related field.
• Ability to manage multiple concurrent projects with strong attention to detail.
• Ability to build frameworks, governance models, or operational structures.
• Experience with LMS administration, governance, or system implementation; Workday Learning experience strongly preferred.
• Experience with third-party learning content platforms and/or Workday Skills Cloud.
• Proficiency with Microsoft Office Suite and project management tools such as Smartsheet.
• Ability to analyze data and translate outputs into actionable insights and clear reporting for leadership audiences.
• Strong ability to influence, communicate effectively and tailor communication to varying audiences.
• Strong verbal, written, and interpersonal communication skills.
• Retail or hospitality industry experience a plus.

Responsibilities

• Own the program management layer for learning operations — managing dependencies and sequencing across simultaneous workstreams, maintaining visibility into owners and timelines, surfacing conflicts, and driving initiatives to on-time, on-quality delivery
• Own project management end-to-end for assigned TM&L projects, driving scope, plans, stakeholder alignment, and on-time delivery across learning operations, talent management, and broader TM&L priorities
• Own learning catalog oversight, including product usage, content curation, category and skills-tagging standards, and quality — identifying underutilization or performance issues as needed
• Own the LMS governance framework; overseeing system audits, gathering and documenting requirements for system enhancements, managing planning and testing cycles
• Perform LMS administration, including course setup, deployment support, escalation support and troubleshooting for learning and certification programs, and other administration efforts as needed
• Contribute to continuous operational improvement across TM&L by developing processes, tools, and templates that streamline how work gets done, drive consistency, and improve overall operational effectiveness across the function
• Operationalize and maintain system requirements for job-required and general certifications in the system of record, partnering with HR Operations and Talent partners
• Establish and maintain reporting on the health of TM&L operations by synthesizing data across LMS metrics to surface trends, risks, and improvement opportunities.

Skills

Program Management

LMS Administration

Workday Learning

Data Analysis

Stakeholder Communication

Project Management

Content Curation

Quality Assurance

Tools

Smartsheet

Microsoft Office Suite

Workday Skills Cloud

Third-Party Learning Platforms

Job description

Jobtailor is seeking a seasoned professional to own the program management layer for learning operations, coordinating dependencies across multiple workstreams and ensuring on-time, on-quality delivery. You will drive end-to-end PM for TM&L projects, shape a robust LMS governance, and oversee learning content catalog curation.

You will analyze LMS data, partner with HR and Talent teams, and implement scalable processes, tools, and templates to improve operational effectiveness across the