Learning Operations Manager - Walton, KY

Dollar General Corporation; Walton (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Dollar General Corporation seeks a Learning Operations Manager to drive safety, leadership, and performance in our Distribution Centers. You will design and deliver training, coach operating-leader partners, and collaborate with the Learning & Development team to achieve measurable results.

The role emphasizes creating scalable training programs, partnering with DC operations and HR, and using data to assess program impact.

Qualifications

• Bachelor's degree preferred in education or HR development.
• 2–4 years of experience in employee training and development or HR.
• Strong leadership, coaching and communication skills.

Responsibilities

• Develop and implement training content for the DC.
• Oversee training delivery at all DC levels and partner with DCs and SSC partners.
• Create strategies to balance short- and long-term business plans.
• Foster the development and growth of employees and leaders in the DC.
• Collaborate with SSC Learning & Development and HR to ensure standardized programs.
• Select, evaluate, and develop Training Coordinators.
• Coach managers on leadership development.
• Assist DC management with organizational development plans.
• Analyze data to measure training program performance within the DC.

Skills

Leadership

Training design

Needs analysis

Communication

Interpersonal skills

Organizational skills

Problem-solving

Education

Bachelor's degree in education or HR development

Two to four years experience in employee training & development

Job description

Job Description

The Learning Operations Manager influences with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. This role will enable employees to develop the knowledge, skill, behaviors and experience they need to achieve their goals and progress their career. Partner with DC operations and our Learning & Development team to deliver results. This role will be responsible for facilitating training programs while coaching and holding your operational-leader partners accountable for their success.

Job Responsibility

• Acts as an engaging and inclusive leader who will develop and implement training content for the assigned DC. (35%)
• Communicates and oversees the execution of training at all levels by DC, maintaining strategic partnerships with the entire DC, other DCs and various SSC partners. (20%)
• Creates strategies to balance short- and long-term business plans. (10%)
• Fosters the development and growth of employees and leaders in assigned DC. (10%)
• Works closely with the SSCs Learning & Development team and the Human Resources teams to ensure standard training programs are properly designed and consistently implemented (5%)
• Selects, evaluates, and develops Training Coordinators (5%)
• Coaches managers on developing leadership skills in their supervisors. (5%)
• Assists DC management with organizational development plans. (5%)
• Analyzes and understands data to measure the training program performance within the DC. (5%)

Job Qualifications

• Thorough working knowledge of distribution center
• Good reasoning, conflict-management, and analytical and problem-solving skills
• Understanding of training design and needs analysis
• Understanding of performance development, team development, and leadership development processes; demonstrated developmental approach to leadership
• Ability to evaluate supervisory and management employees for leadership potential
• Excellent interpersonal, organizational and communication skills with all levels of the organization
• Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center.

Education/Experience

• Bachelor's degree in education or human resource development preferred.
• Two to four years' experience in employee training and development or in a human resources position with employee development emphasis.

About Us

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Description

The Learning Operations Manager influences with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. This role will enable employees to develop the knowledge, skill, behaviors and experience they need to achieve their goals and progress their career. Partner with DC operations and our Learning & Development team to deliver results. This role will be responsible for facilitating training programs while coaching and holding your operational-leader partners accountable for their success.