Learning & Onboarding Coach — Human Services Impact

Samaritas; Grand Rapids, Kalamazoo (MI, MI); On-site; USD 48,000 - 66,000; Full time

Job summary

Samaritas in Michigan is seeking a Quality Training Specialist to lead onboarding and ongoing staff development for program teams across Grand Rapids and Kalamazoo. You will design engaging training materials, coach employees, and partner with program leaders to strengthen service delivery.

The role emphasizes facilitation, collaboration, and a passion for helping others grow, with standard daytime hours and full-time status. Join a mission-driven organization advancing human service quality.

Qualifications

• Minimum education: bachelor’s degree in a related field.
• Experience in social services, training, or employee development preferred.
• Strong written and verbal communication abilities.
• Ability to facilitate learning and engage adult learners.

Responsibilities

• Lead onboarding and training experiences for new program staff.
• Coach and mentor employees to grow into their roles.
• Create engaging training materials and learning opportunities.
• Partner with supervisors and program leaders to support staff success.
• Deliver ongoing professional development and skills training.
• Evaluate training effectiveness and drive quality improvements.
• Serve as a resource and SME for staff development and best practices.

Skills

Communication skills

Facilitation

Relationship-building

Education

Bachelor's degree in Human Services / Education / Social Work / related field

Job description

Samaritas in Michigan is seeking a Quality Training Specialist to lead onboarding and ongoing staff development for program teams across Grand Rapids and Kalamazoo. You will design engaging training materials, coach employees, and partner with program leaders to strengthen service delivery.

The role emphasizes facilitation, collaboration, and a passion for helping others grow, with standard daytime hours and full-time status. Join a mission-driven organization advancing human service quality.