Quality Training Specialist

Samaritas; Grand Rapids, Kalamazoo (MI, MI); Sur place; USD 48 000 - 66 000; Plein temps

Résumé du poste

Samaritas in Michigan is seeking a Quality Training Specialist to lead onboarding and ongoing staff development for program teams across Grand Rapids and Kalamazoo. You will design engaging training materials, coach employees, and partner with program leaders to strengthen service delivery.

The role emphasizes facilitation, collaboration, and a passion for helping others grow, with standard daytime hours and full-time status. Join a mission-driven organization advancing human service quality.

Qualifications

• Minimum education: bachelor’s degree in a related field.
• Experience in social services, training, or employee development preferred.
• Strong written and verbal communication abilities.
• Ability to facilitate learning and engage adult learners.

Responsabilités

• Lead onboarding and training experiences for new program staff.
• Coach and mentor employees to grow into their roles.
• Create engaging training materials and learning opportunities.
• Partner with supervisors and program leaders to support staff success.
• Deliver ongoing professional development and skills training.
• Evaluate training effectiveness and drive quality improvements.
• Serve as a resource and SME for staff development and best practices.

Connaissances

Communication skills

Facilitation

Relationship-building

Formation

Bachelor's degree in Human Services / Education / Social Work / related field

Description du poste

Now Hiring: Quality Training Specialist

Location: Covering Grand Rapids and Kalamazoo, MI

Status: Full Time

Wage: $57,000 annually

Schedule: 8:30 am - 5 pm

Help Build the Next Generation of Human Service Professionals!

At Samaritas, we believe great service starts with great people. We're looking for a Quality Training Specialist who is passionate about coaching, mentoring, and developing others. In this role, you'll help new team members build the knowledge, confidence, and skills they need to make a meaningful impact in the lives of individuals and families across Michigan.

If you enjoy teaching, supporting employee growth, and creating engaging learning experiences, this may be the perfect opportunity for you.

What You’ll Do

• Lead onboarding and training experiences for new program staff.
• Coach and mentor employees as they grow into their roles.
• Create engaging training materials and learning opportunities.
• Partner with supervisors and program leaders to support employee success.
• Deliver ongoing professional development and skills training.
• Evaluate training effectiveness and help drive quality improvement initiatives.
• Serve as a resource and subject matter expert for staff development and best practices.

What We’re Looking For

• Bachelor’s degree in Human Services, Education, Social Work, or a related field preferred.
• Experience in social services, training, coaching, or employee development preferred.
• Strong communication, facilitation, and relationship-building skills.
• Passion for helping others learn, grow, and succeed.
• Ability to work collaboratively across teams and programs.
• Commitment to inclusive, strengths-based service delivery.

Why Samaritas?

When you join Samaritas, you’re joining a mission-driven organization dedicated to creating positive change in communities across Michigan. You’ll have the opportunity to influence the employee experience, strengthen service quality, and help develop the workforce that supports thousands of individuals and families each year.