Learning Management System (LMS) Manager

Crawford; Atlanta (GA); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Crawford, based in Atlanta, GA, seeks a Learning Management System (LMS) Manager to own and optimize Crawford’s global learning technology ecosystem. Hybrid role combining strategic leadership with hands-on system administration to support onboarding, compliance training, and professional development.

You will collaborate with HR, Compliance, IT, and vendors to ensure data integrity, implement integrations, generate reports, and drive continuous improvement across the organization.

Qualifications

• Experience leading or owning an LMS in a global organization.
• Strong ability to translate learning needs into system configuration and workflows.
• Proven ability to work with HR, Compliance, IT and external vendors.

Responsibilities

• LMS administration, configuration, and system optimization.
• Managing integrations and ensuring data accuracy and integrity.
• Reporting, analytics, and learning metrics.
• System testing, upgrades, and release management.
• Vendor and stakeholder management.
• User support and continuous improvement initiatives.

Skills

LMS governance

Analytics & reporting

Stakeholder collaboration

Vendor management

Job description

Learning Management System (LMS) Manager (Hybrid) Atlanta, GA

The Learning Management System (LMS) Manager serves as the global owner and subject matter expert for Crawford’s learning technology ecosystem. This role is responsible for overseeing the governance, administration, optimization, and continuous improvement of the LMS, ensuring it supports employee development, onboarding, compliance training, continuing education, professional certifications, leadership programs, and technical claims training across the organization.

The LMS Manager collaborates closely with HR, Compliance, Claims Operations, IT, business leaders, and external vendors to deliver a secure, scalable, and engaging learning experience.

Key responsibilities include:

• LMS administration, configuration, and system optimization
• Managing integrations and ensuring data accuracy and integrity
• Reporting, analytics, and learning metrics
• System testing, upgrades, and release management
• Vendor and stakeholder management
• User support and continuous improvement initiatives

This role combines strategic leadership with hands‑on system management to ensure the learning platform effectively supports global business and talent development objectives.