Learning Management System Administrator

Training The Street; Charlotte (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is looking for a Learning Management System Administrator to oversee the daily performance and administration of courses within their LMS. This entry-level full-time role requires management of course enrolment and support for learners, focusing on providing an engaging learning experience and ensuring course content is up to date. Preferred qualifications include familiarity with e-learning best practices and previous experience with LMS platforms.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave

Training & Development

Work From Home

Qualifications

• Bachelor's degree or equivalent work experience.
• Familiarity with e-learning best practices.
• Project management experience preferred.

Responsibilities

• Oversee the daily performance and administration of the LMS.
• Manage course enrolment and troubleshoot registration issues.
• Address learner inquiries and escalate support issues.

Skills

Excellent communication

Organizational skills

Time-management

Detail-oriented

Learner-focused

Education

Bachelor’s degree in Education, Business, or a related field

Tools

Moodle

Blackboard

Canvas

Cornerstone

Job description

Learning Management System Administrator

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The Learning Management System (LMS) Admin is responsible for overseeing the daily performance and administration of courses within Training The Street’s LMS, ensuring an engaging and seamless learning experience for all users. This role focuses on organizing course enrolment, adding content to the LMS that matches client requests, creating and managing virtual links as well as course surveys and certificates. The LMS admin will also be handling support tickets, working closely with an outsourced provider.

Employee should be located in either Charlotte, NC, US or London, England, UK. Employee will be remote but required to be in office for onboarding, initial training, and up to weekly team meetings.

Key Responsibilities

Course Fulfilment:

Create courses on TTS’s LMS (Learning Management System) using the eLearning request.

Manage course enrolment, ensuring that all learners are properly registered for required and elective courses and help troubleshoot registration issues.

Create Virtual Links for Virtual deliveries and ensure instructors are able to access.

Create Survey links for courses

Create and administer certificates for Retail Self-Study, Academic and Corporate courses.

Communication And Support

Address learner inquiries promptly, offering support and troubleshooting any challenges they face in progressing through the courses.

Work closely with the wider TTS team on custom requests that require additional support.

Escalate Tier 2 and 3 support issues to the LMS Manager/Senior LMS Admin.

Other

Assist the LMS Manager with testing upgrades, new processes and plugins. There may be other testing requirements as the system evolves.

Assist the LMS Manager on projects related to the LMS.

Any ad hoc tasks that are related to the role of the LMS Administrator

Work closely with the Materials Team to ensure content is always up to date on each courses.

Requirements

Qualifications:

Bachelor’s degree in Education, Business, or a related field (or equivalent work experience).

Familiarity with e-learning best practices, learner engagement strategies, and adult learning principles.

Preferred Qualifications

Previous experience working with LMS platforms, such as Moodle, Blackboard, Canvas, or Cornerstone, focusing on course management and learner support.

Project management experience to oversee course delivery and enrolment processes effectively.

Skills And Competencies

Excellent communication and interpersonal skills to support and engage learners.

Strong organizational and time-management skills.

Detail-oriented and proactive, with a learner-focused approach.

Benefits

Health Care Plan (Medical, Dental & Vision), US only

Retirement Plan (401k, IRA), US only

Pension Plans, UK only

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Training & Development

Work From Home

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  IT Services and IT Consulting

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