Learning Experience & Support Coordinator

Public Strategies Inc; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Strategies is seeking a Learning Support Coordinator to deliver day-to-day learner assistance across academy programs. You will create guides and FAQs, manage the learner helpdesk, and collaborate with training, events, and technology teams to ensure accurate, accessible resources.

The role emphasizes strong communication, problem-solving, and organizational skills, with travel across the state as needed and a commitment to quality learner experiences.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Experience coordinating training programs and supporting learners.
• Proficiency with LMS, helpdesk tools, and project management systems.

Responsibilities

• Coordinate day-to-day learner support across academy training programs to ensure high-quality experience.
• Develop user-friendly guides, FAQs, job aids, and support content.
• Provide responsive customer service and technical support to learners and customers.

Skills

Customer service

Problem solving

Communication

Organizational skills

Travel flexibility

Technical troubleshooting

Attention to detail

Team collaboration

Education

Bachelor's Degree

4+ years experience in lieu of degree

Tools

Learning Management Systems (LMS)

Helpdesk systems

Project management systems

Microsoft Office

Teams

Job description

Public Strategies is seeking a Learning Support Coordinator to deliver day-to-day learner assistance across academy programs. You will create guides and FAQs, manage the learner helpdesk, and collaborate with training, events, and technology teams to ensure accurate, accessible resources.

The role emphasizes strong communication, problem-solving, and organizational skills, with travel across the state as needed and a commitment to quality learner experiences.