Learning Experience Leader

taskus; Novi (MI); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off: vacation, sick leave, &

Job summary

TaskUs in the United States is seeking a Learning Experience Manager to design and expand training programs across our sites. You will coordinate, organize, and implement programs and lead a team of up to 8 Learning Experience Leaders daily to ensure world-class training for teammates and future leaders.

This role emphasizes aligning learning initiatives with product training, onboarding new hires, and coaching staff to achieve KPIs, with a focus on People First culture and internal mobility.

Responsibilities

• Maintain a training Schedule for respective assigned sites and/or GEOs: this is to be worked on daily to ensure transparency with other departments.
• Update all spreadsheets for rosters for assigned sites and/or GEOs: this is to be worked on daily, as employees are added or deleted.
• Create seats for new learning experience staff: this includes updated job descriptions, duties, and pay ranges.
• Interview for new learning experience staff: this should include interview questions regarding skillset and culture.
• Onboard learning experience staff: complete overview of TaskUs culture and job expectations.
• Set job expectations with learning experience staff: this includes all policies and procedures for training staff.
• Grade learning experience staff on training skill sets: this is where the KPIs are assessed and measured.
• Develop learning experience staff and Leadership with education and certifications: in the area of continued education, trainers are expected to complete required certifications.
• Observe learning experience staff during training classes: to maintain excellence in their performance, observations and evaluations will be conducted on a regular basis.
• Provide effective coaching and feedback for the development of learning experience staff.
• Provide KPIs and standards for each quarter for learning experience staff: this will include quarterly performance evaluations and goal setting.
• Provide tools/resources to assist in ex

Job description

TaskUs in the United States is seeking a Learning Experience Manager to design and expand training programs across our sites. You will coordinate, organize, and implement programs and lead a team of up to 8 Learning Experience Leaders daily to ensure world-class training for teammates and future leaders.

This role emphasizes aligning learning initiatives with product training, onboarding new hires, and coaching staff to achieve KPIs, with a focus on People First culture and internal mobility.