Learning Experience Designer: Content & JIT Solutions

WGU; Salt Lake City (UT); On-site; USD 74,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision, telehealth

Flexible paid time off

Tuition benefits

Job summary

Western Governors University (WGU) is seeking a Content Specialist to design and build engaging orientation experiences for traditional and Career Accelerator students at our Salt Lake City campus. You will create and manage end-to-end learning modules, ensuring accessibility, on-brand voice, and scalable assets.

This on-site role emphasizes collaboration across Communications, EdTech, and program teams to support student success.

Qualifications

• Bachelor’s degree in instructional design, education, communications, multimedia, or related field.
• 3+ years of demonstrated experience in content creation, instructional design, learning experience design, or a closely related role.
• Portfolio demonstrating learning design and digital content creation work.

Responsibilities

• Designs and maintains the end-to-end orientation experience for both Traditional and Career Accelerator students, ensuring the journey is coherent, paced well, and grounded in adult learning principles.
• Translates program goals and student needs into structured learning experiences with clear outcomes and meaningful checkpoints.
• Leads the iteration of existing modules and the creation of new ones in response to data, student feedback, and program changes.
• Partners with Program Development on changes that need to flow through the orientation experience, ensuring content stays accurate and aligned with program intent.
• Creates and maintains a wide range of digital assets across the orientation experience — videos, scripts, slides, written copy, graphics, interactive elements, and supporting materials.
• Maintains a library of reusable content, templates, and components that keep the experience consistent across populations and easy to update over time.
• Ensures every asset is on-brand, accessible, and aligned with WGU’s voice and values.
• Leads the design and development of just-in-time supports — in-the-moment resources triggered by student behavior, needs, or moments of friction.
• Identifies gaps where students need contextual help, then design, build, and ship solutions that meet them where they are.
• Tests and iterates on JIT content based on usage data, student feedback, and Engagement Specialist input.
• Maintains and grows the JIT library as new student needs emerge and the program evolves.
• Partners with Communications on messaging, brand consistency, and tone across all orientation content.
• Partners with EdTech on platform capabilities, content delivery, and learning system integrations.
• Coordinates with Engagement Specialists on content needs surfaced through student conversations and community activity.
• Coordinates with the Operations Specialist on engagement and content-performance data that informs design decisions.
• Represents the orientation experience in cross-departmental working groups as needed.

Skills

Adult learning design

Learning experience design

Content creation

Project management

Education

Bachelor’s degree in instructional design, education, communications, multimedia, or related field

Portfolio demonstrating learning design and digital content creation work

Master’s Degree in Instructional Design or related discipline

Tools

Canva

Adobe Suite

Job description

Western Governors University (WGU) is seeking a Content Specialist to design and build engaging orientation experiences for traditional and Career Accelerator students at our Salt Lake City campus. You will create and manage end-to-end learning modules, ensuring accessibility, on-brand voice, and scalable assets.

This on-site role emphasizes collaboration across Communications, EdTech, and program teams to support student success.