Strategic Program Experience Leader

WGU; Salt Lake City (UT); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Bonuses eligible

Tuition benefits

Flexible paid time off

Job summary

Western Governors University in Salt Lake City is seeking a strategic leader to drive program experience initiatives across academic, technology, and student services teams. You will identify improvements, develop plans, and lead cross‑functional efforts to enhance outcomes.

With a strong background in higher education, you will guide curriculum effectiveness, data analysis, and change management to deliver measurable impact and support WGU's mission to expand access to online, competency-based

Qualifications

• Bachelor's degree in Business Administration, Education, or related field.
• 5 years of experience in strategic planning, program management, or a related field within higher education.
• Experience leading strategic initiatives and driving positive change within complex organizations.
• Experience developing and refining educational programs, courses, and curricula within the higher education sector.
• Experience with online learning platforms, LMS, and educational technologies used in online and hybrid environments.

Responsibilities

• Leads efforts to identify areas for improvement within existing solutions and processes related to program experience.
• Develops strategic plans to address identified gaps and enhance overall effectiveness.
• Conducts thorough analysis of current solutions and processes to identify inefficiencies and optimization opportunities.
• Designs comprehensive strategies aligned with organizational goals to drive positive change.
• Collaborates with academic departments, technology, operations, and student services to implement strategic initiatives.

Skills

Strategic thinking

Leadership

Data analysis

Project management

Communication

Change management

Curriculum design

Collaboration

Education

Bachelor's degree in Business Administration, Education, or related field

Tools

LMS experience

Educational technologies

Job description

Western Governors University in Salt Lake City is seeking a strategic leader to drive program experience initiatives across academic, technology, and student services teams. You will identify improvements, develop plans, and lead cross‑functional efforts to enhance outcomes.

With a strong background in higher education, you will guide curriculum effectiveness, data analysis, and change management to deliver measurable impact and support WGU's mission to expand access to online, competency-based