Learning & Development Specialist

AAA Mountain West Group; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Volunteer time

Tuition Reimbursement

Free AAA Classic Membership

Product Discounts

Job summary

AAA Mountain West Group seeks a Learning & Development Specialist to design, implement, and evaluate complex learning programs. This role moves beyond traditional courses, orchestrating AI-infused learning ecosystems while partnering with business leaders to align workforce capabilities with strategy.

This position requires up to 75% travel and can be based in Phoenix, AZ, Las Vegas, NV, Sacramento, CA, or Bay Area, CA.

Qualifications

• Bachelor’s degree required; 5+ years in learning development.
• Master’s degree with equivalent experience considered; CPTD/CPLP or Agile certs beneficial.
• Experience designing and delivering instructor-led, e-learning, and blended learning.

Responsibilities

• Diagnose performance gaps and translate strategy into learning capabilities.
• Manage a portfolio of learning products with Agile MVPs and rapid feedback loops.
• Govern AI-generated content for quality, compliance, and accuracy.

Skills

Adult learning theory

Instructional design

Course authoring tools

LMS administration

Prompt engineering

Data analytics

Stakeholder management

Agile mindset

Education

Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or related field

Master’s degree preferred

CPTD/CPLP or Agile certifications preferred

Tools

Articulate Storyline

LMS platforms

xAPI

VR/AR

Job description

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program .

The Learning & Development Specialist is a fully qualified, responsible for analyzing, designing, developing, implementing, and evaluating complex learning programs. This role transitions traditional instructional design into managing dynamic learning product portfolios and orchestrating modern, AI-infused learning ecosystems. Serving as a strategic business partner, this specialist demonstrates high learning agility and comfort with ambiguity to drive workforce capabilities amidst ongoing technological and organizational change.

**This position requires up to 75% travel**** **This position can reside in Las Vegas, NV, Phoenix, AZ, Sacramento, CA, or Bay Area, CA***

ESSENTIAL FUNCTIONS

Strategic Consulting & Business Alignment

Partners with business leaders and functional teams to diagnose performance gaps, translate organizational strategy into workforce capabilities, and recommend blended solutions. Aligns learning strategy objectives to ensure equitable access and career development opportunities across the workforce.

Product Portfolio Management

Manages a portfolio of dynamic learning products rather than standalone courses, utilizing Agile sprints, minimum viable products (MVPs), and rapid feedback loops to pilot and iterate solutions. Establishes ongoing maintenance cycles and audits program relevance to support continuous learning.

AI Fluency & Content Governance

Serves as the primary governance checkpoint for learning AI, supervising and validating AI-generated content for pedagogical quality, compliance, and accuracy to prevent low-quality outputs. Integrates emerging generative AI tools into authoring workflows to accelerate solution development.

Data & Analytics Literacy

Interprets learning analytics to segment learners by persona, personalize learning pathways, and build ROI-based business cases for executive stakeholders. Translates complex datasets into design decisions that improve learner retention and business impact.

Technology Ecosystem Orchestration

Evaluates, pilots, and leverages modern learning technology stacks (LMS, xAPI, VR/AR, AI tutors) in close collaboration with IT, data teams, and subject matter experts.

Facilitation & Change Leadership

Designs and delivers high-impact instructor-led, virtual, and blended learning experiences. Leads workforce change initiatives supporting the emotional side of digital and cultural transitions through peer cohorts and collaborative learning.

KNOWLEDGE / SKILLS / ABILITIES

Comprehensive knowledge of adult learning theory, instructional design methodologies (ADDIE, SAM, Agile), organizational behavior, and inclusion strategies. Advanced expertise in course authoring tools (Articulate Storyline), LMS administration, prompt engineering, data analytics, and stakeholder management. High learning agility, comfort with ambiguity, executive credibility, strategic thinking, and resilience through rapid organizational transitions.

EDUCATION & EXPERIENCE / COMPETENCIES / CERTIFICATIONS / LICENSES

Minimum Qualifications Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field. Minimum of 5 years experience in developing and delivering instructor-led learning, e-learning, and blended learning or 3 years and a Master's degree without experience, or 9 years of related experience without a Bachelor’s degree; or equivalent work experience.

Preferred Qualifications Master’s degree preferred. Experience in operations, specialized services, or multi-unit corporate environments. Certified Professional in Talent Development (CPTD), CPLP, or formal Agile certifications (e.g., Certified ScrumMaster / Agile Product Owner). Experience in Towing and/or Automotive training highly preferred.

DISCLAIMER

The job functions listed describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list and may be subject to change based on business needs.

WORKING ENVIRONMENT

Works in an office environment sitting at a desk, table, computer workstation or standing for extended periods of time. Travels by car, plane, or other transport (50–80% computer use; up to 75% travel) to execute training, attend business meetings, or facilitate conferences. Ability to lift and carry training equipment up to 30 pounds.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not‑for‑profit, membership‑based organization that has served our Members for over a century: from our legendary roadside assistance and award‑winning insurance products to free travel planning and new innovations.