Learning & Development Specialist

AAA Mountain West Group; Sacramento (CA); On-site; USD 102,000 - 127,000; Full time

Benefits offered by this job

401k Matching

Benefits package

Paid holidays

Paid time off

Volunteer hours

Membership & discounts

Tuition reimbursement

Job summary

AAA Mountain West Group seeks a Learning & Development Specialist to analyze, design, develop, implement, and evaluate complex learning programs. This role manages dynamic portfolios and orchestrates AI-infused learning ecosystems as a strategic partner to leaders.

Travel up to 75% and influence workforce capabilities amid technological and organizational changes. The position emphasizes agile delivery, governance of AI content, and ROI-focused learning strategies.

Qualifications

• Minimum qualifications include a Bachelor’s degree in HR, Education, Organizational Development, Business, or related field.
• Master’s degree is preferred for advancement and expertise in learning programs.
• Certifications CPTD/CPLP or Agile (e.g., CSPO/CSM) are valued for this role.

Responsibilities

• Strategic Consulting & Business Alignment: diagnose gaps and translate strategy into workforce capabilities.
• Product Portfolio Management: manage dynamic learning products with Agile MVPs and rapid feedback.
• AI Fluency & Content Governance: govern AI-generated content for quality and compliance.
• Data & Analytics Literacy: analyze learning data to tailor pathways and ROI cases.
• Technology Ecosystem Orchestration: evaluate LMS, xAPI, VR/AR, AI tutors with IT teams.
• Facilitation & Change Leadership: deliver ILT, virtual, and blended experiences; drive adoption.

Skills

Strategic consulting

Portfolio management

AI fluency

Data analytics literacy

Facilitation & change leadership

Education

Bachelor’s degree in HR/ED/OD/Business

Master’s degree (preferred)

CPTD/CPLP or Agile certs

Tools

Articulate Storyline

LMS administration

Prompt engineering

xAPI

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly.
• Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program .

The Learning & Development Specialist is a fully qualified, responsible for analyzing, designing, developing, implementing, and evaluating complex learning programs. This role transitions traditional instructional design into managing dynamic learning product portfolios and orchestrating modern, AI-infused learning ecosystems. Serving as a strategic business partner, this specialist demonstrates high learning agility and comfort with ambiguity to drive workforce capabilities amidst ongoing technological and organizational change.

This position requires up to 75% travel

ESSENTIAL FUNCTIONS

• Strategic Consulting & Business Alignment Partners with business leaders and functional teams to diagnose performance gaps, translate organizational strategy into workforce capabilities, and recommend blended solutions.
• Product Portfolio Management Manages a portfolio of dynamic learning products rather than standalone courses, utilizing Agile sprints, minimum viable products (MVPs), and rapid feedback loops to pilot and iterate solutions.
• AI Fluency & Content Governance Serves as the primary governance checkpoint for learning AI, supervising and validating AI-generated content for pedagogical quality, compliance, and accuracy to prevent low-quality outputs.
• Data & Analytics Literacy Interprets learning analytics to segment learners by persona, personalize learning pathways, and build ROI-based business cases for executive stakeholders.
• Technology Ecosystem Orchestration Evaluates, pilots, and leverages modern learning technology stacks (LMS, xAPI, VR/AR, AI tutors) in close collaboration with IT, data teams, and subject matter experts.
• Facilitation & Change Leadership Designs and delivers high-impact instructor-led, virtual, and blended learning experiences. Leads workforce change initiatives supporting the emotional side of digital and cultural transitions through peer cohorts and collaborative learning.

KNOWLEDGE / SKILLS / ABILITIES

Comprehensive knowledge of adult learning theory, instructional design methodologies (ADDIE, SAM, Agile), organizational behavior, and inclusion strategies. Advanced expertise in course authoring tools (Articulate Storyline), LMS administration, prompt engineering, data analytics, and stakeholder management. High learning agility, comfort with ambiguity, executive credibility, strategic thinking, and resilience through rapid organizational transitions.

EDUCATION & EXPERIENCE / COMPETENCIES / CERTIFICATIONS / LICENSES

• Minimum Qualifications: Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field.
• Minimum of 5 years experience in developing and delivering instructor-led learning, e-learning, and blended learning or 3 years and a Master's degree without experience, or 9 years of related experience without a Bachelor’s degree; or equivalent work experience.
• Preferred Qualifications: Master’s degree preferred.
• Experience in operations, specialized services, or multi-unit corporate environments.
• Certified Professional in Talent Development (CPTD), CPLP, or formal Agile certifications (e.g., Certified ScrumMaster / Agile Product Owner).
• Experience in Towing and/or Automotive training highly preferred.

DISCLAIMER The job functions listed describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list and may be subject to change based on business needs.

WORKING ENVIRONMENT

Works in an office environment sitting at a desk, table, computer workstation or standing for extended periods of time. Travels by car, plane, or other transport (50–80% computer use; up to 75% travel) to execute training, attend business meetings, or facilitate conferences. Ability to lift and carry training equipment up to 30 pounds.

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $101,556.00 - Mid: $126,944.00 #LI-OH1

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.