HR Generalist

AAA Mountain West Group; Phoenix (AZ); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Discretionary annual incentive plan

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Volunteer Time Off

AAA Classic Membership

Tuition Reimbursement

Job summary

AAA Mountain West Group is seeking a Human Resources Generalist in Phoenix, AZ to partner with leaders and deliver compliant HR support across onboarding, leave, accommodations, and policy enforcement.

The role emphasizes employee relations, data analysis, and execution of HR processes with moderate autonomy. A Bachelor’s degree and 2+ years of related experience are required, with an HR certification preferred.

Qualifications

• Bachelor’s degree required.
• Minimum of 2 years of related HR experience or advanced degree with experience.
• Professional HR certification (e.g., SHRM-CP or aPHR) preferred.

Responsibilities

• Supports coordination and execution of end‑to‑end HR processes (onboarding, leave administration, accommodations).
• Manages employee relations cases and coaches line managers on policy and performance management.
• Analyzes people data and prepares standard reports for review by HR leadership.

Skills

HR policies

Employee relations

Compliance

Data analysis

Education

Bachelor’s degree

2+ years related experience

SHRM-CP or aPHR (preferred)

Tools

HRIS software

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program .

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

***Must be in office 3 days per week in Phoenix, AZ***

The Human Resources Generalist

is a developing professional who partners with leaders to deliver compliant HR support. Operating with moderate autonomy, this role develops professional expertise by applying company policies and procedures to resolve problems of moderate scope, analyzing various factors to maintain an exceptional team member experience.

ESSENTIAL FUNCTIONS

HR Operations & Lifecycle Management

Supports coordination and execution of end-to-end HR processes (onboarding, leave administration, accommodations) independently, modifying processes as required based on general guidelines. Evaluates situations and data to implement appropriate HR transactional efficiencies.

Employee Relations & Coaching

Works routine to moderately complex employee relations cases, exercising judgment within defined procedures to determine appropriate corrective action. Builds productive internal working relationships to resolve mutual problems and advise line managers on basic policy and performance management.

Data Analysis & Execution

Monitors employee sentiment and analyzes standard people data, applying learned techniques to investigate and solve HR operational issues. Focuses on providing standard professional advice and creating initial reports and analyses for review by experienced team professionals.

KNOWLEDGE / SKILLS / ABILITIES

Working knowledge of HR policies, employee relations, and compliance. Demonstrated ability to utilize HRIS platforms, run reports, and optimize transactional efficiencies. Capable of analyzing situations with a variety of factors, exercising independent judgment on daily work, and communicating effectively with line managers.

EDUCATION & EXPERIENCE / COMPETENCIES / CERTIFICATIONS / LICENSES

Minimum Qualifications

Bachelor’s degree

Minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Preferred Qualifications

Professional HR Certification (e.g., SHRM-CP or aPHR).

DISCLAIMER

The job functions listed describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list and may be subject to change based on business needs.

WORKING ENVIRONMENT

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.