Learning & Development Specialist

AAA Mountain West Group; Walnut Creek (CA); On-site; USD 110,000 - 138,000; Full time

Benefits offered by this job

Great Pay - incentive plans

401k Matching – $1 for $1 up to 6%

Medical, Dental, Vision, wellness

Paid Holidays

Paid Time Off with volunteer days

Collaborative Environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Job summary

AAA Mountain West Group is seeking a Learning & Development Specialist to analyze, design, develop, implement, and evaluate complex learning programs. This role transitions traditional instructional design into managing dynamic learning product portfolios and orchestrating AI-infused learning ecosystems.

You will serve as a strategic business partner with high learning agility to drive workforce capabilities amid changing technology and processes.

Qualifications

• Comprehensive knowledge of adult learning theory and instructional design methodologies (ADDIE, SAM, Agile).
• Experience with organizational behavior and inclusion strategies.
• Proficiency in course authoring tools and LMS administration.

Responsibilities

• Partner with leaders to diagnose performance gaps and translate strategy into workforce capabilities.
• Manage a portfolio of dynamic learning products using Agile sprints and MVPs.
• Design and deliver instructor-led, virtual, and blended learning experiences.

Skills

Adult learning theory

ADDIE

Agile

LMS administration

Prompt engineering

Data analytics

Stakeholder management

Executive credibility

Education

Bachelor's degree in Human Resources, Education, Organizational Development, Business, or related field

Tools

Articulate Storyline

LMS

xAPI

VR/AR

Job description

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

The Learning & Development Specialist is a fully qualified, responsible for analyzing, designing, developing, implementing, and evaluating complex learning programs. This role transitions traditional instructional design into managing dynamic learning product portfolios and orchestrating modern, AI-infused learning ecosystems. Serving as a strategic business partner, this specialist demonstrates high learning agility and comfort with ambiguity to drive workforce capabilities amidst ongoing technological and organizational change.

• This position requires up to 75% travel****

Essential Functions

Strategic Consulting & Business Alignment

• Partners with business leaders and functional teams to diagnose performance gaps, translate organizational strategy into workforce capabilities, and recommend blended solutions.
• Aligns learning strategy objectives to ensure equitable access and career development opportunities across the workforce.
• Manages a portfolio of dynamic learning products rather than standalone courses, utilizing Agile sprints, minimum viable products (MVPs), and rapid feedback loops to pilot and iterate solutions.
• Establishes ongoing maintenance cycles and audits program relevance to support continuous learning.

AI Fluency & Content Governance

• Serves as the primary governance checkpoint for learning AI, supervising and validating AI-generated content for pedagogical quality, compliance, and accuracy to prevent low-quality outputs.
• Integrates emerging generative AI tools into authoring workflows to accelerate solution development.

Data & Analytics Literacy

• Interprets learning analytics to segment learners by persona, personalize learning pathways, and build ROI-based business cases for executive stakeholders.
• Translates complex datasets into design decisions that improve learner retention and business impact.
• Evaluates, pilots, and leverages modern learning technology stacks (LMS, xAPI, VR/AR, AI tutors) in close collaboration with IT, data teams, and subject matter experts.
• Designs and delivers high-impact instructor-led, virtual, and blended learning experiences.
• Leads workforce change initiatives supporting the emotional side of digital and cultural transitions through peer cohorts and collaborative learning.

Knowledge / Skills / Abilities

• Comprehensive knowledge of adult learning theory, instructional design methodologies (ADDIE, SAM, Agile), organizational behavior, and inclusion strategies.
• Advanced expertise in course authoring tools (Articulate Storyline), LMS administration, prompt engineering, data analytics, and stakeholder management.
• High learning agility, comfort with ambiguity, executive credibility, strategic thinking, and resilience through rapid organizational transitions.

Minimum Qualifications

EDUCATION & EXPERIENCE / COMPETENCIES / CERTIFICATIONS / LICENSES

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field.
• Minimum of 5 years experience in developing and delivering instructor-led learning, e-learning, and blended learning or 3 years and a Master’s degree without experience, or 9 years of related experience without a Bachelor’s degree; or equivalent work experience.

Preferred Qualifications

• Experience in operations, specialized services, or multi-unit corporate environments.
• Certified Professional in Talent Development (CPTD), CPLP, or formal Agile certifications (e.g., Certified ScrumMaster / Agile Product Owner).
• Experience in Towing and/or Automotive training highly preferred

DISCLAIMER

The job functions listed describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list and may be subject to change based on business needs.

WORKING ENVIRONMENT

Works in an office environment sitting at a desk, table, computer workstation or standing for extended periods of time. Travels by car, plane, or other transport (50–80% computer use; up to 75% travel) to execute training, attend business meetings, or facilitate conferences. Ability to lift and carry training equipment up to 30 pounds.

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $110,387.00 - Mid: $137,983.00