Learning & Development Representative III

FirstEnergy; Akron (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

FirstEnergy is seeking a Learning & Development Rep III in Akron, OH to partner with HR and leadership to assess needs and design, develop, deliver, and evaluate learning solutions that enhance organizational effectiveness. You will manage instructional design projects, support LMS activities, and lead initiatives focused on leadership development and analytics.

The role combines instructional design expertise with learning technology, LMS governance, and stakeholder collaboration to ensure

Qualifications

• Bachelor's degree with 4+ years of relevant work experience; or 7+ years without a degree.
• Knowledge of ADDIE model and instructional design methodologies.
• Experience designing, developing, and delivering instructor-led, virtual, blended, and web-based learning.
• Experience using training technologies (eLearning tools, virtual platforms, video production).
• Strong written, verbal, and visual communication; able to translate complex info into learner-friendly content.

Responsibilities

• Partner with HR and leadership to assess needs and identify training solutions.
• Design and develop materials: lesson plans, facilitator guides, job aids, assessments.
• Apply adult learning principles to create engaging, measurable experiences.
• Support LMS administration: course setup, testing, tracking, reporting, records.
• Coordinate training logistics: facilities, scheduling, attendance tracking, analytics.
• QA reviews of learning materials and tech; ensure accessibility and accuracy.
• Maintain SharePoint and learning tech resources; ensure current information.
• Analyze LMS data, learner feedback, completion trends, and metrics.
• Support LMS governance: access roles, data integrity, audit readiness, assignments.
• Lead enterprise projects on employee development and learning tech adoption.
• Develop and deliver presentations for varied audiences on complex topics.
• Stay current on adult learning trends, accessibility, and learning analytics.

Skills

Instructional design

Adult learning principles

Facilitation

LMS administration

Learning analytics

SharePoint

Articulate Storyline

Articulate Rise

Camtasia

Vyond

Adobe Creative Suite

Microsoft Teams

Education

Bachelor's degree in Learning, Instructional Design, Education, Human Resources, or related discipline

Tools

Articulate Storyline

Articulate Rise

Camtasia

Vyond

Adobe Creative Suite

Microsoft Teams

SharePoint

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

This position reports to the Manager of Instructional Support Services and serves as a consulting partner to Human Resources, leadership, and business units to assess needs and support the design, development, delivery, implementation, and evaluation of learning solutions that enhance organizational effectiveness. This role combines instructional design expertise with learning technology and Learning Management System support to ensure training solutions are effective, accessible, well-managed, and aligned with business objectives.

Responsibilities include :

• Partner with HR, leadership, and business units to conduct performance and needs analyses, identify training and non-training solutions, and recommend approaches to close performance gaps.
• Design and develop instructional materials, including lesson plans, participant materials, facilitator guides, job aids, assessments, examinations, web-based training modules, presentations, and visual aids.
• Apply instructional design methodologies, adult learning principles, and effective facilitation practices to create engaging, relevant, and measurable learning experiences.
• Support LMS administration activities, including course setup, testing, assignments, completion tracking, reporting, troubleshooting, and maintenance of accurate training records.
• Coordinate training logistics, including facilities and equipment, scheduling, attendance tracking, training reports, measurement activities, survey results, and participation trend analysis.
• Conduct quality assurance reviews of learning materials and technology-based training to ensure accuracy, functionality, accessibility, and alignment with learning objectives.
• Maintain and update SharePoint sites and related learning technology resources to ensure learning and development information is accurate, accessible, and current.
• Analyze LMS data, learner feedback, assessment results, completion trends, and other metrics to evaluate training effectiveness and recommend improvements.
• Support LMS governance practices, including role-based access, data integrity, audit readiness, training assignment accuracy, and consistent administration of learning processes.
• Lead and contribute to enterprise projects and initiatives focused on employee development, leadership development, process improvement, and learning technology adoption.
• Develop and deliver presentations for varied audiences on complex topics, ensuring content is clear, relevant, accessible, and appropriately tailored.
• Exercise independent judgment in managing complex projects, assignments, stakeholder feedback, timelines, deliverables, and competing priorities.
• Stay current on adult learning trends, accessibility practices, emerging technologies, learning analytics, and instructional design best practices to support continuous improvement.
• Perform other duties as assigned.
• Travel as needed.

Minimum Qualifications at the Learning & Development Rep III level include:

• Bachelor's degree in Learning, Instructional Design, Education, Human Resources, or a related discipline and a minimum of four years of relevant work experience required. In lieu of a bachelor's degree, a minimum of seven years of relevant work experience is required.
• Demonstrated knowledge of the ADDIE model, instructional design methodologies, adult learning principles, and effective facilitation practices.
• Experience designing, developing, and delivering instructor-led, virtual, blended, and web-based learning solutions.
• Experience using training technologies to design, develop, and deliver learning content, including eLearning authoring tools, virtual learning platforms, and video production tools.
• Experience supporting LMS activities such as course testing, reporting, completion tracking, assignments, troubleshooting, or training record maintenance.
• Strong written, verbal, and visual communication skills, with the ability to translate complex information into clear, learner-centered materials.
• Strong organizational and project coordination skills, including the ability to manage multiple priorities, timelines, stakeholder reviews, and deadlines in a fast-paced environment.
• Experience with Articulate Storyline, Articulate Rise, Camtasia, Vyond, Adobe Creative Suite, Microsoft Teams, SharePoint, or similar learning and c