Learning & Development Program Manager

JLL; Chicago (IL); On-site; USD 85,000 - 94,000; Full time

Job summary

A leading company is seeking a Learning & Development Program Manager to oversee training initiatives and improve organizational effectiveness. This role involves managing client relationships, analyzing performance data, and coordinating training programs to ensure compliance and enhance learning outcomes. The ideal candidate will have strong analytical and interpersonal skills, along with experience in instructional design and program management.

Qualifications

• 3 years of Training and Development experience.
• 1-3 years of program management or leadership experience.
• Proven experience in designing and developing adult learning programs.

Responsibilities

• Manage client relationships and ensure compliance with training initiatives.
• Analyze performance data and present insights to clients.
• Coordinate training assignments and monitor compliance.

Skills

Analytical Skills

Interpersonal Skills

Organizational Skills

Communication Skills

LMS Administration

Education

Bachelor’s degree in human development

Bachelor’s degree in organizational management

Bachelor’s degree in institutional design

Bachelor’s degree in Occupational Education

Tools

Corner Stone OnDemand

Articulate Storyline

Adobe Captivate

Job description

Join to apply for the Learning & Development Program Manager role at JLL

Join to apply for the Learning & Development Program Manager role at JLL

This range is provided by JLL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $93,500.00/yr

Overview

JLL is seeking a Learning & Development Program Manager. This position will manage the day to day client relationship and ensure account compliance with all required training initiatives. The position will play a key role in supporting new and existing programs portfolio-wide and functions to identify ways to improve systems, tools and organizational effectiveness. Responsible for reporting key metrics to enable improvements of operational efficiencies within the Jones Lang LaSalle account portfolio.

Essential Functions

• Coordinate with client and other third-party providers to develop, implement and maintain learning programs and systems for safety and technical training programs.
• Manage day-to-day training and development or performance problems to resolution.
• Analyze performance data and present information to the client. Identify action plans which will inherently result in increased value to both the Client and Jones Lang LaSalle.
• Work with the client, account team and other third-party providers to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business.
• Provide support to the Learning & Development Director with monthly and quarterly KPI scoring data for each portfolio.
• Manage Training Assignments in JLL and client Learning Management Systems (LMS) and assign onboarding tasks, new hire and annual Safety Courses, job-specific training and other on-going training requirements. Oversee LMS processes and procedures while monitoring and auditing training compliance.
• Coordinate reporting and communication to field managers to ensure 100% compliance of safety training.
  
  

Experience

• 3 years of Training and Development, learning systems management, or technical instructional design experience
• 1-3 years of program management or leadership experience
• Successful management of learning programs to achieve alignment on objectives, measurements of effectiveness and execution.
• Proven experience in designing and developing adult learning programs using various instructional design models (e.g., ADDIE, SAM, etc.), including eLearning, ILT, and blended learning solutions
• Analytical Skills: Ability to analyze business needs, assess learning gaps, and design solutions that drive organizational performance.
  
  

Knowledge, Skills, And Abilities

• Bachelor’s degree, in human development, organizational management or development, institutional design, Occupational Education or related field
• Demonstrated ability to influence people around programs and business initiatives
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal communication skills
• Ability to multi-task and work both in a team and independently
• Strong LMS administration experience. Corner Stone OnDemand proficiency preferred
• E-learning and video software proficiency. Articulate Storyline or Adobe Captivate preferred
• Facilitation experience preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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