Learning & Development Manager

Traditions Hospitality Group; Norman (OK); On-site; USD 70,000 - 110,000; Full time

Job summary

Traditions Hospitality Group is seeking a Learning & Development Manager to elevate training across Food & Beverage and hospitality teams. You will lead the learning strategy, manage our LMS, and build digital content to engage frontline staff and managers.

You will use data to measure training impact, explore AI-enabled solutions, and partner with HR and Operations to close performance gaps. A passion for developing people is essential.

Qualifications

• 10+ years of progressive Learning & Development experience in hospitality, with emphasis on leadership development and operational excellence.
• Experience with Food & Beverage/hospitality operations and frontline staff.
• Proficiency with LMS, digital learning, and instructional design; ability to create engaging training.

Responsibilities

• Develop engaging training for Food & Beverage and hospitality teams.
• Lead LMS and learning technology initiatives and measure effectiveness with data.
• Create digital, video, microlearning, and interactive training content.

Skills

Leadership development

Instructional design

LMS management

Digital content creation

Data analytics

Hospitality operations

Video/microlearning

AI in learning

Tools

Articulate 360

Rise/Storyline

Camtasia

Power BI

Canva

Paycom Learning

Job description

WE’RE HIRING: LEARNING & DEVELOPMENT MANAGER – HOSPITALITYAre you passionate about developing people, improving hospitality, and using technology to transform the way employees learn?Traditions Hospitality Group is looking for a Learning & Development Manager who is ready to help take our training and development programs to the next level.This isn’t just a classroom training position. We’re looking for someone who can combine hospitality operations, leadership development, learning technology, digital content, data, and innovation to build training programs that employees and managers will actually use.What You’ll DoDevelop engaging training for Food & Beverage and hospitality teamsHelp lead and maximize our LMS and learning technologyCreate digital, video, microlearning, and interactive training contentUse data and analytics to measure training effectivenessExplore practical ways to use AI and automation in Learning & DevelopmentBuild leadership development programs and strengthen our leadership benchTurn manual training processes into modern, technology-enabled solutionsPartner with HR and Operations to identify performance gaps and develop solutionsHelp managers and employees successfully adopt new technology and processesWe’re Looking for Someone Who10+ years of progressive Learning & Development experience, with a strong background in hospitality training, leadership development, and operational excellence.Understands Food & Beverage or hospitality operationsIs highly comfortable with technology and quickly learns new systemsHas experience with an LMS, digital learning, or instructional designCan create engaging, practical training that connects with employeesIs comfortable working with frontline employees, managers, and senior leadershipUses data to identify opportunities and measure resultsEnjoys challenging “the way we’ve always done it” and finding better solutionsMost importantly, has a genuine passion for developing peopleExperience with Paycom Learning, Articulate 360/Rise/Storyline, Canva, Camtasia, Power BI, or similar technology is a plus.Hospitality or multi-unit Food & Beverage experience is highly preferred.Why This Role?We have a strong foundation, but we’re ready to modernize, simplify, and elevate how we train and develop our people.We’re looking for someone who will come in asking:Can we make this easier?Can technology help us do this better?How do we make training more engaging?How do we know it’s actually working?If you’re excited about combining people development, hospitality, technology, and innovation, we want to hear from you.Come help us build the future of Learning & Development at Traditions Hospitality Group.Hospitality starts with our people. Through great development, we strengthen our teams, elevate our operations, and build confident leaders who will carry our culture and hospitality forward.TS123