Learning & Development Manager

Citigroup; Baltimore (MD); On-site; USD 100,000 - 153,000; Full time

Job summary

Citigroup in Baltimore is seeking a Learning & Development Manager who can learn quickly, contribute early, and grow with the company. The role applies backward design principles and offers a salary range of $100,000–$153,000 with mentorship and real benefits.

The position emphasizes collaboration, customer experience, and the ability to manage incidents and deliver quality across time zones, with a focus on professional communication and continuous improvement.

Qualifications

• The kind of listening that makes the other person feel heard.
• Professionalism, integrity, and discretion with sensitive information.
• Confident communicator across email, calls, and in-person meetings.
• A point of view on Citigroup's space, sharpened by your own reading.
• Comfort defending a recommendation in front of skeptics.
• Ability to learn new general systems quickly and apply them effectively.

Responsibilities

• Own the follow-through after the general meeting ends.
• Keep manager expectations grounded in what the remote role can deliver.
• Run point on general incidents until they're truly resolved.
• Hold the line on quality when deadlines start whispering shortcuts.
• Bring 8 of general instinct to problems the playbook misses.
• Respond to internal and external requests in a timely, professional manner.
• Carry the Active Listening thread across three time zones and two tools.
• Guard the Citigroup customer experience through every Public Speaking change.

Skills

Active listening

Professionalism

Confident communicator

Learn new systems

Curiosity

Discretion with sensitive information

Job description

We're hiring a Learning & Development Manager in Baltimore who's ready to learn fast, contribute early, and grow with the company. A Learning & Development Manager seat that takes 8 years of Backward Design seriously, pays $100,000 - $153,000, and hands over the general reins.

Key Responsibilities

• Own the follow-through after the general meeting ends
• Keep manager expectations grounded in what the remote role can deliver
• Run point on general incidents until they're truly resolved
• Hold the line on quality when deadlines start whispering shortcuts
• Bring 8 of general instinct to problems the playbook misses
• Respond to internal and external requests in a timely, professional manner
• Carry the Active Listening thread across three time zones and two tools
• Guard the Citigroup customer experience through every Public Speaking change

What You'll Bring

• The kind of listening that makes the other person feel heard
• Professionalism, integrity, and discretion with sensitive information
• Confident communicator across email, calls, and in-person meetings
• A point of view on Citigroup's space, sharpened by your own reading
• Comfort defending a recommendation in front of skeptics
• Ability to learn new general systems quickly and apply them effectively
• Curiosity and a continuous drive to sharpen your general craft

Citigroup is where curious, empathy-led people come to build the future of general. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

The salary is $100,000 - $153,000, the mentorship is hands-on, the benefits are real, and the flexibility is the part you will brag about.

We bumped this posting hours ago because the role is still very much open.

Your Schoology story isn't finished, and the next chapter might be a Learning & Development Manager role here.