Learning & Development Facilitator

Sigma Systems, Inc.; Boston (MA); On-site; USD 90,000 - 115,000; Full time

Job summary

Sigma Inc. is seeking an experienced Learning & Development Facilitator to deliver engaging learning experiences and design high-quality training programs that support employee and leadership development.

The role requires an exceptional facilitator and communicator who creates inclusive, interactive learning environments while guiding conversations with professionalism and confidence. The position entails on-site work in Boston, MA at the Commonwealth of MA and Dept of Transportation location,

Qualifications

• Minimum 5 years of experience facilitating instructor-led training.
• Experience designing and developing instructor-led and blended learning solutions.
• Strong knowledge of adult learning principles and instructional design.
• Exceptional facilitation, presentation, and public speaking skills.
• Experience delivering DEIB and other sensitive workplace topics.
• Experience delivering management and leadership development programs.
• Strong interpersonal skills across organizational levels.
• Proficient with MS Office and virtual platforms (Teams, Zoom).
• Strong organizational skills to manage multiple projects.

Responsibilities

• Facilitate instructor-led training in-person and virtual.
• Lead leadership development, communication, emotional intelligence, team effectiveness, change management, conflict resolution, performance management, and inclusive practices.
• Foster psychologically safe learning environment.
• Manage group dynamics and respond to challenging questions.
• Design learner-centered training materials.
• Apply ADDIE or SAM instructional design models.
• Collaborate with SMEs to gather content and validate technical accuracy.
• Evaluate feedback and learning metrics for improvement.
• Provide observations to leaders on engagement and effectiveness.
• Maintain attendance, evaluation, and training records.

Skills

Facilitation

Instructional design

Adult learning

Public speaking

DEIB facilitation

Leadership development

MS Office

Teams/Zoom

Project management

Tools

Articulate Storyline 360

Job description

813897 Learning & Development Facilitator, Boston, MA, 9-month contract

Sigma Inc. is looking for a Learning & Development Facilitator to work onsite with our client located in Boston, MA.

This is with the Commonwealth of MA and Dept of Transportation. Will be required to work on-site at 10 Park Plaza.

Summary:

We are seeking an experienced Learning & Development Facilitator & Instructional Designer to deliver engaging learning experiences and design high-quality training programs that support employee and leadership development. The ideal candidate is an exceptional facilitator and communicator who creates respectful, inclusive, and interactive learning environments while guiding meaningful conversations with professionalism, sensitivity, and confidence.

Responsibilities:

• Facilitate instructor-led training programs in both in-person and virtual environments using established curricula and learning materials. Note: In-person facilitation may require statewide travel.
• Facilitate learning experiences focused on leadership development, communication, emotional intelligence, team effectiveness, change management, conflict resolution, performance management, and inclusive workplace practices.
• Foster an engaging, psychologically safe learning environment that encourages participation, collaboration, and knowledge sharing.
• Skillfully manage group dynamics and respond thoughtfully to challenging questions and sensitive discussions.
• Design and develop learner-centered training materials, including facilitator guides, participant workbooks, presentations, job aids, and supporting resources.
• Apply adult learning principles and established instructional design methodologies (e.g., ADDIE, SAM) to create effective learning experiences.
• Collaborate with subject matter experts (SMEs) to gather content, validate technical accuracy, and develop relevant instructional materials.
• Evaluate participant feedback and learning metrics to identify opportunities for continuous improvement.
• Provide observations and recommendations to program leaders regarding participant engagement and training effectiveness.
• Maintain accurate attendance, evaluation, and training records.

Requirements:

• Minimum of five (5) years of experience facilitating instructor-led training, workshops, or adult learning programs.
• Demonstrated experience designing and developing instructor-led and blended learning solutions.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Exceptional facilitation, presentation, and public speaking skills.
• Experience facilitating discussions related to diversity, equity, inclusion, and belonging (DEIB) and other sensitive workplace topics.
• Experience delivering management and leadership development programs.
• Strong interpersonal and relationship-building skills with the ability to engage employees at all organizational levels.
• Proficiency with Microsoft Office Suite and virtual learning platforms such as Microsoft Teams and Zoom.
• Strong organizational skills with the ability to manage multiple projects and priorities.

Preferred Qualifications:

• Experience coaching, consulting with, or supporting leaders at all organizational levels to strengthen leadership effectiveness.
• Familiarity with learning management systems (LMS) and learning analytics.
• Experience evaluating learning outcomes and using data to improve training programs.
• Experience with Articulate Storyline 360 a plus