Learning & Development Assistant

Alexander Youth Network; Charlotte (NC); Hybrid; USD 38,000 - 62,000; Full time

Benefits offered by this job

Tuition reimbursement

Tuition assistance

401K

Paid time off

Health plan

Job summary

Alexander Youth Network is seeking a Learning & Development Assistant to support administrative, logistical, and instructional activities within the L&D team in Charlotte, NC. The role focuses on managing training profiles in the LMS and maintaining audit-ready documentation.

You will assist with new-hire orientation, coordinate materials and locations, and serve as a primary contact for the department while upholding high standards of customer service and organization.

Qualifications

• High school diploma or equivalent required.
• Two years of administrative or program-support experience required.
• Experience coordinating classes, orientations, meetings, or events preferred.
• Experience using a learning management system or electronic records system preferred.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.

Responsibilities

• Manage employee training profiles and LMS records for audit readiness.
• Support new-hire orientation and related logistics.
• Serve as a primary contact for the Learning and Development Department.
• Coordinate training materials, classroom supplies, participant documentation, equipment, and attendance records.

Skills

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

LMS

Job description

Learning & Development Assistant

Hybrid • Charlotte, NC 28211

Join Our Team as a Learning & Development Assistant

Are you passionate about making a positive impact on the lives of children? Do you thrive in a supportive and inclusive work environment? If so, we want you to be part of our team.

Get to know Alexander

Alexander Youth Network is passionate about helping children overcome their mental health challenges. Our teams are committed to creating an environment that empowers every individual to thrive and make a difference.

We offer career development opportunities, mentorship and coaching, and pathways for advancement. Our teammates enjoy amazing benefits including tuition reimbursement, tuition assistance, 401K, paid time off, and a comprehensive health plan that prioritizes your well-being.

What You’ll Do:

Under the direction of the Learning and Development Manager, the Learning and Development Assistant provides administrative, logistical, and instructional support for Alexander Youth Network’s employee learning and development activities. Primary responsibilities include managing employee training profiles and records in the agency’s Learning Management System (LMS), maintaining audit-ready documentation, supporting new-hire orientation, and serving as a primary point of contact for the Learning and Development Department.

The L&D Assistant plays an active role in preparing for, supporting, and closing out new-hire orientation sessions. This includes coordinating training materials, classroom supplies, participant documentation, equipment, attendance records, certificates, and other logistical needs before, during, and after orientation.

The L&D Assistant is required to obtain and maintain agency-approved certifications in Handle With Care and CPR/First Aid. Within the scope permitted by each certification, the L&D Assistant serves as a certified co-instructor or instructional assistant to the L&D Mentor or another authorized lead trainer. This support helps the agency maintain required instructor-to-participant ratios, provide appropriate supervision during skills practice, and ensure employees have a safe and effective learning experience.

As a primary point of contact for Learning and Development inquiries and a visible member of the orientation team, the L&D Assistant must demonstrate excellent customer service, communication, organization, attention to detail, professionalism, and the ability to manage multiple priorities.

Qualifications

Education and Experience

• High school diploma or equivalent required. Associate or bachelor’s degree in business, human resources, organizational development, psychology, education, or a related field preferred.
• At least two years of administrative or program-support experience required, preferably in behavioral health, healthcare, human resources, education, training, or a related environment.
• Experience coordinating classes, orientations, meetings, or events preferred.
• Experience using a learning management system or electronic records system preferred.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.