Learning Delivery Associate

Alorica; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision

401(k)

Career development

Alorica Academy courses

Employee assistance program

Inclusive culture

Job summary

Alorica seeks a Training Specialist to educate, test, and coach new hires for a designated account, using account-specific curricula. The role focuses on delivering structured training, following curricula, and supporting ongoing learning initiatives.

Ideal candidates bring experience in training or contact centers, strong adult-learning techniques, and the ability to communicate clearly. Onsite work in San Antonio, TX is required, with a collaborative, performance-focused environment.

Qualifications

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and/or customer call center experience

Responsibilities

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored

Skills

Adult learning

Training delivery

Communication

Listening skills

Presentation skills

Microsoft Word

Microsoft Excel

PowerPoint

Punctuality

Team collaboration

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About Us

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Location

San Antonio, TX (Onsite)

Employment Type

Full Time

About Us

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here’s What The Job Really Looks Like

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

How You’ll Make An Impact

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

Minimum Education and Experience:

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and/or customer call center experience

Knowledge, Skills And Abilities

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent attendance and punctuality
• Demonstrated effective listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint
• A great attitude

Work Environment

• Ability to work in a fast paced, ever changing environment

Physical Demands

• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE

is our connection group built around real conversations, shared experiences, and genuine belonging.

MLBA (Making Lives Better at Alorica)

is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most.

What We Offer:

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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