Bilingual Customer Service Representative

Alorica; El Paso (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health, dental, and vision coverage with HSA options

Paid time off

Flexible pay options: daily or weekly pay

Leadership development programs

Tuition reimbursement

Employee discounts on various services

Employee assistance program

Job summary

A leading customer experience provider in El Paso is searching for a detailed-oriented customer service representative. In this full-time role, you will guide customers through issues, listen actively to understand concerns, and provide effective solutions. The ideal candidate has a high school diploma and at least 6 months of customer service experience. The job offers competitive compensation and comprehensive benefits, fostering a workplace culture that promotes personal and professional growth.

Qualifications

• 6+ months of customer service or sales experience preferred.

Responsibilities

• Guide customers through questions and challenges.
• Listen actively to understand issues and provide solutions.
• Record detailed call information for follow-up.
• Maintain and update customer records accurately.
• Identify opportunities for new services.
• Provide recommendations that enhance customer experience.

Skills

Problem-solving

Active listening

Detail-oriented

Customer service

Education

High school diploma or GED

Job description

Be the First to Apply

Employment Type: Full-time, $18/HR

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up for Success

Required:

• High school diploma or GED
• 6+ months of customer service or sales experience preferred

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in El Paso, Texas

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.