Learning Consultant

Skillsoft; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Skillsoft is seeking a Professional Services Learning Consultant to lead a portfolio of standard and custom projects for multiple clients. You will draft and manage project plans, ensure delivery within scope and quality, and facilitate live sessions and workshops.

You will advise customers on best practices, measure results, and build blended learning programs while maintaining strong relationships with both external stakeholders and internal teams.

Qualifications

• Bachelor's degree or equivalent professional experience in learning and development.
• Proven experience delivering learning engagements across multiple customers.
• Strong facilitation and ROI measurement capabilities.
• Experience with Percipio and other Skillsoft products is a plus.
• Ability to manage projects within scope, time and budget.

Responsibilities

• Manage the delivery of service engagements for Skillsoft clients.
• Develop and modify project plans to ensure scope and quality.
• Facilitate live sessions and develop workshops.
• Drive and execute learning strategies for customer initiatives.
• Coordinate with internal and external stakeholders to ensure customer value.
• Track progress and reporting, and communicate status weekly.
• Identify risks and develop contingency plans.
• Stay updated on Percipio and product updates.

Skills

Learning Facilitation

Leadership Development

Learning ROI & Metrics

Learning Strategy

Virtual Collaboration Tools

LMS / LCMS

Project Management

Data Analysis

Customer Service

Communication Skills

Team Collaboration

Change Management

Education

University degree or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

Microsoft Project

Percipio

LMS / LCMS platforms

Job description

Professional Services Learning Consultant

We are currently seeking a Professional Services Learning Consultant (LC) who will execute a portfolio of standard and custom projects across multiple customers. The Learning Consultant is responsible for drafting or modifying a project plan for each project and ensuring that all projects are completed within scope and to the quality standards required. Projects can include facilitating live sessions, developing workshops, driving and executing a Customer’s learning strategy, creating marketing plans and materials, curating content, building blended learning programs, conducting needs analyses, advising customers on best practices, measuring results/reporting, and similar learning and development activities. Establishing solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role. The Learning Consultant is responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed.

RESPONSIBILITIES

• Manage the delivery of service engagements for Skillsoft clients
• Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll‑outs, etc)
• Act as a liaison for Skillsoft and provide a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
• Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses
• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues
• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution
• Pursue understanding of the customer’s business and learning priorities and goals as the basis for consulting and recommendations
• Participate and follow through on professional development opportunities as they arise
• React to change productively and undertake other tasks as assigned

REQUIRED SKILLS & QUALIFICATIONS

• 5+ years of experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a university degree or commensurate experience
• Strong experience with virtual and collaboration web tools
• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
• Experience or familiarity with the computer‑based training market
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
• Understand foundational principles of adult learning and development and the effective application thereof
• Experience with applying L&D theories and methodologies with the ability to share recommendations, best practices and guidance for a variety of unique customer needs
• Ability to analyze data to derive meaningful information, insights and provide recommendations that align to the customer’s goals. The ability to recommend data combinations/slices to best illustrate and track a customer’s progress towards learning goals
• Bring excellent customer service and facilitation experience
• Strong project management, time management and organizational skills
• Be a team player and a strong relationship builder
• Ability to conduct business in a virtual environment, working with multiple virtual teams

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.