Learning Commons Services Lead

Old Dominion University; Norfolk (VA); On-site; USD 44,000 - 52,000; Full time

Job summary

Old Dominion University in Norfolk, VA seeks a Library Specialist II to lead Learning Commons user services at Perry Library. You will oversee the help desk, equipment loans, and workshops, ensuring efficient, high-quality service.

You will supervise classified and hourly staff, support users with research, circulation, and technical questions, and coordinate student assistants. Prior library public services experience is preferred.

Qualifications

• Considerable knowledge of effective customer service and problem resolution techniques.
• Strong problem solving and critical thinking abilities.
• Excellent interpersonal, oral, and written communication skills.
• Experience supervising diverse library staff and student workers.

Responsibilities

• Manage all user services in the Learning Commons, including help desk, equipment loan program, and workshops/events.
• Provide high quality customer service at the help desk and assist users with research, circulation, library, and student support questions.
• Train, supervise, and evaluate classified and hourly staff supporting these activities.

Skills

Customer service

Problem solving

Interpersonal communication

Staff supervision

Tools

Integrated library system

Job description

Old Dominion University in Norfolk, VA seeks a Library Specialist II to lead Learning Commons user services at Perry Library. You will oversee the help desk, equipment loans, and workshops, ensuring efficient, high-quality service.

You will supervise classified and hourly staff, support users with research, circulation, and technical questions, and coordinate student assistants. Prior library public services experience is preferred.