Learning Commons User Services Manager

DGS Office of External Affairs; Norfolk (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Old Dominion University’s Perry Library seeks a Learning Commons User Services Manager to oversee all user-facing services, including the help desk, equipment loan program, and workshops. The role includes supervising and training classified and hourly staff to ensure smooth operation of Learning Commons services in Norfolk, Virginia.

The candidate will apply strong customer service skills, problem-solving abilities, and deep knowledge of library systems to support patrons and staff across the

Qualifications

• Proven ability to deliver excellent customer service and resolve issues effectively.
• Strong problem solving and critical thinking skills in a library setting.
• Experience supervising, training, and evaluating a diverse library staff and student assistants.
• Extensive work experience in a library environment.
• Working knowledge of circulation functions and library systems.
• Familiarity with library research resources and databases.

Responsibilities

• Oversee all user-facing services at the Learning Commons, including the help desk, equipment loan program, and workshops.
• Provide exceptional customer service and resolve patron issues.
• Supervise and train classified staff, hourly staff, and student assistants.
• Ensure efficient operation of Learning Commons services at Old Dominion University’s Perry Library in Norfolk, VA.

Skills

Customer service

Problem solving

Critical thinking

Staff supervision

Staff training

Library experience

Circulation knowledge

Tools

Integrated Library Systems

Job description

The Learning Commons User Services Manager at Old Dominion University's Perry Library manages all user-facing services including the help desk, equipment loan program, and workshops. The role provides customer service, supervises and trains classified and hourly staff, and ensures efficient operation of Learning Commons services in Norfolk, Virginia.

Key qualifications

• Considerable knowledge of effective customer service and problem resolution techniques
• Considerable problem solving and critical thinking skills
• Considerable ability to supervise, train and evaluate a diverse library staff and student assistants
• Considerable experience working in a library
• Working knowledge of circulation functions and integrated library systems
• Basic knowledge of library research resources