Learning Center Program Assistant (Administrative Program Assistant)

Eastern Oregon University; La Grande (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Eastern Oregon University, located in Oregon, seeks a Learning Center Program Assistant to coordinate testing center operations and support accessibility services for students, including assistive technology and alternative-format materials.

The role involves intake of student accommodations, evaluation of documentation, scheduling exams, and supervising student employees. The position emphasizes independent judgment and adherence to ADA/504 requirements in a campus and distance-learning setting.

Qualifications

• Three (3) years of administrative support, office coordination, customer service, or program support experience; or an associate degree and one year of related experience; or a bachelor’s degree.
• One (1) year of experience using Microsoft Office applications, email, web-based systems, and electronic databases or records-management systems.
• One (1) year of experience organizing information, coordinating schedules or services, and managing multiple priorities with accuracy and attention to detail.
• One (1) year of experience handling confidential or sensitive information and following established policies and procedures.
• Demonstrated ability to communicate effectively and provide respectful, student- or client-centered service to individuals from varied backgrounds.
• Ability to learn and apply disability accommodation procedures, testing protocols, university systems, and relevant federal and institutional requirements.
• Ability to work independently, exercise sound judgment, recognize situations requiring supervisory consultation, and maintain professional boundaries.
• Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Responsibilities

• Coordinate assistive technology, accessibility services, and testing resources, including alternative-format instructional materials, accessibility tools, and faculty consultation on accessible instructional and testing practices.
• Coordinate and implement approved disability accommodations and testing services by conducting student intakes, evaluating documentation, determining standard accommodations, maintaining accommodation records, scheduling exams, and ensuring testing security and compliance.
• Recruit, train, schedule, supervise, and evaluate student employees while overseeing the daily operations of the Learning Center, Disability Services Office/Assistive Technology Lab, and Testing Center and improving operational workflows.
• Manage administrative operations, including purchasing, procurement card reconciliation, invoice processing, inventory management, equipment tracking, technology planning, and development of office procedures and operational systems.
• Develop and maintain informational materials, website content, and training resources, and provide workshops and presentations on disability services, assistive technology, and accessibility resources.
• Perform other program support and administrative duties as assigned to support the effective operation of the Learning Center.

Skills

Communication

Office coordination

Attention to detail

Customer service

Confidentiality

Independent work

Education

Associate or Bachelor degree

Tools

Microsoft Office

Job description

Please see Special Instructions for more details.

Special Instructions to Applicants

• Applicant must provide:
  1. Letter of application (which should include why this position is attractive to the applicant, how it meets the applicant’s professional goals, and what attracts the applicant to EOU);
  2. Resume/Curriculum Vitae;
  3. Submit names, emails, and phone numbers for at least three professional references in the reference section of the application.

Candidates are encouraged to review the values and principles of Eastern Oregon University .

Only complete files of qualified applicants will be reviewed.

Eastern Oregon University – Oregon’s Rural University! – is a respected public, higher education institution of academic excellence. Brilliant faculty and staff thrive and together fulfill their career ambitions to serve students from all walks of life.

EOU is a beautiful, quaint campus nestled in a remarkably scenic, high elevation valley populated by wonderful, community-minded citizens that have balanced work-life flexibility. Take a virtual tour of Eastern Oregon University .

EOU offers a very attractive package of employee benefits including:

• Paid holidays (11 days/year)
• Paid vacation (8 hours/month)
• Paid sick time-off (8 hours/month – no accrual limits)
• Individual AND Family Healthcare Insurance: medical, dental and vision! (95%+ employer paid!)
• Generous Oregon Public Employee Retirement System benefits
• Employer paid life insurance
• Discounted tuition benefits for employees and eligible dependents
• Discounted athletics facilities membership
• For more details, see Prospective Employees .

Eastern Oregon University is an EEO Employer and welcomes applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities, and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.

Position Information

Position Title

Full or Part Time

Full or Part Time Full Time

FTE

FTE 1.0

Position Type

Position Type Regular

Posting Number

Posting Number 20110708C&A

Position Summary Information

Job Description Summary

The Learning Center Program Assistant is one of two positions that work collaboratively and independently to coordinate Testing Center operations and support accessibility services for Eastern Oregon University students. One position reports to the Assistant Director of Disability Services and the other reports to the Assistant Director of Academic Support.

Together, these positions coordinate disability accommodations, testing services, and academic support resources within the Learning Center, serving as primary resources for assistive technology, alternative-format instructional materials, accessibility resources, and accommodation implementation. The positions independently administer accommodation-related services, support Testing Center operations, supervise student employees, and provide training and consultation to students, faculty, and staff.

Working under the supervision of their respective Assistant Directors, the incumbents exercise independent judgment to coordinate services, manage specialized resources, maintain compliance with ADA and Section 504 requirements, and ensure the effective delivery of academic support and accessibility services for on-campus and distance learners.

Responsibilities

• Coordinate assistive technology, accessibility services, and testing resources, including alternative-format instructional materials, accessibility tools, and faculty consultation on accessible instructional and testing practices.
• Coordinate and implement approved disability accommodations and testing services by conducting student intakes, evaluating documentation, determining standard accommodations, maintaining accommodation records, scheduling exams, and ensuring testing security and compliance.
• Recruit, train, schedule, supervise, and evaluate student employees while overseeing the daily operations of the Learning Center, Disability Services Office/Assistive Technology Lab, and Testing Center and improving operational workflows.
• Manage administrative operations, including purchasing, procurement card reconciliation, invoice processing, inventory management, equipment tracking, technology planning, and development of office procedures and operational systems.
• Develop and maintain informational materials, website content, and training resources, and provide workshops and presentations on disability services, assistive technology, and accessibility resources.
• Perform other program support and administrative duties as assigned to support the effective operation of the Learning Center.

Minimum Qualifications

• Three (3) years of administrative support, office coordination, customer service, or program support experience; or an associate degree and one year of related experience; or a bachelor’s degree.
• One (1) year of experience using Microsoft Office applications, email, web-based systems, and electronic databases or records-management systems.
• One (1) year of experience organizing information, coordinating schedules or services, and managing multiple priorities with accuracy and attention to detail.
• One (1) year of experience handling confidential or sensitive information and following established policies and procedures.
• Demonstrated ability to communicate effectively and provide respectful, student- or client-centered service to individuals from varied backgrounds.
• Ability to learn and apply disability accommodation procedures, testing protocols, university systems, and relevant federal and institutional requirements.
• Ability to work independently, exercise sound judgment, recognize situations requiring supervisory consultation, and maintain professional boundaries.
• Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Eastern Oregon University will not sponsor applicants for employment visas.

Preferred Qualifications

• One (1) year of experience working in higher education, disability services, academic support, testing, healthcare, or human services.
• Knowledge of the ADA , Section 504, FERPA , or reasonable accommodation practices.
• One (1) year of experience conducting student or client intake, reviewing documentation, and connecting individuals with appropriate services.
• One (1) year of experience using learning management systems, student information systems, or other complex databases; familiarity with AIM , Banner, Canvas, or Respondus is helpful.
• One (1) year of experience coordinating testing, supervising student employees, or managing program operations.
• One (1) year of experience with digital accessibility, assistive technology, trauma-informed service, or de-escalation.