Learning and Knowledge Manager

Sanitas Medical Centers; Town of Florida (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Sanitas Medical Centers seeks a Learning and Knowledge Manager to design, implement, and continuously improve enterprise learning strategies across Operations, HR, Clinical, Finance, Compliance, IT, and other support functions. You will assess capability gaps, design scalable solutions, oversee onboarding programs, and govern organizational knowledge assets to support operational excellence.

The role emphasizes partnerships with corporate leaders, project management, and data-driven measurement

Responsibilities

• Strategic Learning Leadership: Develop and execute enterprise learning strategies aligned with priorities and workforce capability needs.
• Training Design and Delivery: Lead the full instructional design lifecycle for enterprise learning initiatives and design blended learning solutions.
• Corporate Onboarding: Lead and improve enterprise onboarding programs for corporate, operational, and support roles.
• Knowledge Management: Establish governance for organizational knowledge assets and maintain centralized repositories.
• Learning Operations and Project Management: Manage multiple learning initiatives with timelines, stakeholder engagement, and adoption frameworks.
• Measurement and Continuous Improvement: Define success metrics and measure impact of learning programs and onboarding.

Job description

Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Job Summary

The Learning and Knowledge Manager leads the design, development, implementation, and continuous improvement of enterprise learning strategies, partnering closely with corporate departments (including Operations, HR, Clinical, Finance, Compliance, IT, and other support functions) to assess capability gaps, design scalable learning solutions, oversee enterprise onboarding programs and strategic learning projects, and governs organizational knowledge assets, in order to support operational excellence, improve performance and standardization across the organization, and ensure employees have timely access to accurate, relevant, and effective learning resources.

Essential Job Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Strategic Learning Leadership

• Develop and execute enterprise learning strategies aligned with organizational priorities, operational goals, and workforce capability needs.
• Partner with business leaders and corporate stakeholders to identify skill gaps, performance challenges, and development opportunities.
• Build scalable learning programs that support organizational growth, change initiatives, and operational transformation.
• Lead strategic learning project development from concept through implementation, including planning, stakeholder alignment, timelines, deployment, and measurement.
• Serve as an internal consultant to departments on learning strategy, capability building, and training effectiveness.

Training Design and Delivery

• Lead the full instructional design lifecycle for enterprise learning initiatives, including analysis, design, development, implementation, and evaluation.
• Design blended learning solutions including instructor-led training, e-learning, microlearning, virtual learning, job aids, SOP-based training, and performance support tools.
• Oversee training delivery for cross-functional corporate programs, ensuring consistency, engagement, and learner adoption.
• Ensure training content reflects operational workflows, compliance requirements, and organizational standards.
• Support facilitation and train-the-trainer initiatives as needed.

Corporate Onboarding

• Lead and continuously improve enterprise onboarding programs for corporate, operational, and support roles.
• Partner with leaders and HR to ensure onboarding experiences accelerate readiness, cultural integration, and role effectiveness.
• Standardize onboarding learning journeys, materials, role expectations, and knowledge transfer practices.
• Measure onboarding effectiveness and time-to-productivity outcomes.

Knowledge Management

• Establish governance for organizational knowledge assets, ensuring content accuracy, version control, accessibility, and ownership accountability.
• Maintain and optimize centralized knowledge repositories, SOP libraries, process documentation, FAQs, and support resources.
• Create sustainable processes for knowledge capture, updates, and cross-functional content management.
• Promote a culture of knowledge sharing and operational consistency.

Learning Operations and Project Management

• Manage multiple strategic learning initiatives simultaneously, balancing competing priorities and business deadlines.
• Build project plans, implementation timelines, communication strategies, stakeholder engagement plans, and adoption frameworks.
• Coordinate with SMEs, department leaders, compliance teams, and operational partners to execute initiatives successfully.
• Support LMS administration, deployment logistics, learner tracking, and reporting.

Measurement and Continuous Improvement

• Define success metrics for learning programs, onboarding, and knowledge initiatives.
• Measure effectiveness through learner performance, adoption, knowledge retention, business KPIs, audit readiness, and operational outcomes.
• Use data insights to refine curriculum, delivery methods, and learning strategies.
• Demonstrate measurable business impact and return on learning investment.