Learning Delivery & Design Program Manager/Consultant V

Kaiser Permanente; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Kaiser Permanente seeks a Learning Delivery & Design Program Manager/Consultant V to oversee end-to-end learning programs that support business performance, workforce readiness, and organizational growth. This role partners with leaders and external vendors to align training with priorities and outcomes.

The position requires strategic leadership, change management, and data-driven decision making to improve training effectiveness across multi-regional initiatives and large-scale programmes.

Qualifications

• Minimum three (3) years experience delivering cross-regional or multi-disciplinary strategic programs.
• Leadership experience with or without direct reports is required.
• Bachelor's degree from an accredited college or university; minimum eight (8) years in project/ program management.

Responsibilities

• Lead strategy, design, delivery, and continuous improvement of learning programs to drive business performance and workforce readiness.
• Oversee LMS administration, governance, and scalable learning frameworks across internal and outsourced teams.
• Partner with business leaders and external BPO vendors to ensure training aligns with priorities and compliance.
• Measure training effectiveness using performance metrics and identify capability gaps to support large-scale initiatives.

Skills

Program management

Change management

Stakeholder management

Leadership

Education

Bachelor's degree

Job description

The Learning Delivery & Design Program Manager/Consultant V is responsible for leading the strategy, design, delivery, and continuous improvement of NSES learning and design development programs that support business performance, workforce readiness, and organizational growth. This role oversees end-to-end training operations, including curriculum development, onboarding programs, leadership development initiatives, learning technology administration, and training effectiveness measurement.

The consultant partners closely with business leaders, operational teams, and external Business Process Outsourcing (BPO) vendors to ensure training programs are aligned to organizational priorities, compliance requirements, and performance goals. Responsibilities include overseeing Learning Management System (LMS) administration and governance, managing vendor training delivery standards, implementing scalable learning frameworks, and driving consistent learner experiences across internal and outsourced teams. This role serves as a strategic leader and trusted advisor, leveraging data, stakeholder feedback, and performance metrics to identify capability gaps, improve training outcomes, and support large-scale business initiatives. The position combines expertise in learning and development, program management, change enablement, and stakeholder management to create sustainable learning solutions that enhance employee performance and organizational effectiveness.

Job Summary

In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

Essential Responsibilities

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
• Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
• Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Minimum Qualifications

• Minimum three (3) years experience working with senior leadership to deliver cross-regional or multi-disciplinary strategic program management.
• Minimum three (3) years experience in a leadership role with or without direct reports.
• Bachelors degree from an accredited college or university and minimum eight (8) years experience in project management or a directly related field, including minimum four (4) years program management experience OR Minimum eleven (11) years experience in project management or a directly related field including minimum four (4) years program management experience.

Preferred Qualifications

• Five (5) years of experience in medical technology field service with medical devices and systems or a directly related field OR Six (6) years of experience in technology field service, or a directly related field.
• Bachelor's degree in engineering (Biomedical, Clinical, Mechanical, Electrical), engineering technology, or related field.