Learning And Development Specialist

New York City Emergency Management Department; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

New York City Emergency Management (NYCEM) is seeking a Learning and Development Specialist to design, develop, and deliver comprehensive training programs for intra-agency and interagency emergency management. You will apply adult learning theory, coordinate courses, and collaborate with subject matter experts and vendors to ensure high-quality training materials.

Reporting to the Director of Learning and Development, you will contribute to NYCEM Academy program improvements and support the

Qualifications

• Experience designing or managing adult learning and development programming.
• Knowledge of adult learning models and instructional design.
• Strong project management experience and time management skills.
• Ability to work on multiple projects concurrently and consistently meeting deadlines.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong training facilitation skills, both in-person and in a virtual environment.
• Strong public speaking skills.
• Experience with evaluation and survey collection.
• Ownership mindset.
• Ability to work well under pressure.
• Proficient in Excel for data management, analysis, and building/managing dynamic reports.
• Technical aptitude and ability to learn new applications.

Responsibilities

• Implement full cycle instructional design and development for instructor led (in person and live online), micro courses, and self-paced e-learning courses.
• Facilitate courses, manage the coordination of courses including logistics details, and deliver presentations as needed.
• Apply adult learning theory and instructional design methodology into course development and course facilitation.
• Translate emergency plans and related materials into training curriculum and learning programs.
• Work with subject matter experts to design and develop audience-appropriate, clear, and concise training content.
• Work with vendors we hire to develop curriculum material, when applicable.
• Support the continued development and improvement of the NYCEM Academy programs.
• Work collaboratively with the Learning and Development Unit team.
• Support the NYC Emergency Management Learning Management System.

Skills

Adult learning design

Adult learning models

Project management

Multiple projects

Attention to detail

Verbal communication

Facilitation (in-person)

Public speaking

Evaluation and surveys

Ownership mindset

Under pressure

Excel for data reports

Learning applications

Tools

Excel

Job description

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Readiness Division prepares the City for emergencies through a continuous cycle of planning, learning, and exercising, using a collaborative and forward-thinking approach.

The Learning and Development Unit builds the capabilities of NYCEM staff and interagency partners by developing and delivering high-quality emergency management training, professional development, and leadership programs. Our goal is to cultivate a highly skilled emergency management workforce by strengthening leadership at all levels and supporting ongoing employee growth so staff can effectively prepare for and respond to any emergency.

The Learning and Development Specialist will be responsible for the development and implementation of comprehensive training programs to support both intra-agency and interagency emergency management training. This role will report directly to the Director of Learning and Development and will be responsible for the following, but not limited to:

• Implement full cycle instructional design and development (analysis, development, implementation, and evaluation) for instructor led (in person and live online), micro courses, and self-paced e-learning courses
• Facilitate courses, manage the coordination of courses including logistics details, and deliver presentations as needed
• Apply adult learning theory and instructional design methodology into course development and course facilitation
• Translate emergency plans and related materials into training curriculum and learning programs
• Work with subject matter experts to design and develop audience-appropriate, clear, and concise training content
• Work with vendors we hire to develop curriculum material, when applicable
• Support the continued development and improvement of the NYCEM Academy programs
• Work collaboratively with the Learning and Development Unit team
• Support the NYC Emergency Management Learning Management System

PLEASE NOTE THE FOLLOWING:

As part of NYCEM's emergency response mission, this position participates on an Emergency Operations Center (EOC) team. During emergency activations, team members may be required to work evenings, weekends, holidays, or extended shifts in support of City response operations. Outside of activations, EOC members participate in periodic training and exercises to maintain operational readiness, and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.

Please note, the high end of the salary range is available to candidates who have been in City service two or more years.

Funding – This position is supported with a federal Urban Area Security Initiative (UASI) grant funding through 8/31/2027 with the possibility of an extension.

Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.

The selected candidate will generally be required to work in person at the designated office location three days per week, subject to applicable telework policies and reasonable accommodations.

For this position, the “Special Note” below in the Minimum Qualification Requirements does not apply.

We as an agency recognize that valuable leadership and analytical experience may be gained through public service, military service, academia, nonprofit organizations, the private sector, volunteer leadership, or other professional settings. Candidates are encouraged to describe transferable experiences that demonstrate their qualifications.

NYCEM is committed to providing reasonable accommodations throughout the application and hiring process for qualified applicants with disabilities. NYCEM follows the NYC reasonable accommodation process under NYC Human Right Law, and accommodation requests from employees will be handled through this process.

PREFERRED SKILLS

• Experience designing or managing adult learning and development programming
• Knowledge of adult learning models and instructional design
• Strong project management experience and time management skills
• Ability to work on multiple projects concurrently and consistently meeting deadlines
• Strong attention to detail
• Excellent verbal and written communication skills
• Strong training facilitation skills, both in-person and in a virtual environment
• Strong public speaking skills
• Experience with evaluation and survey collection
• Ownership mindset
• Ability to work well under pressure
• Proficient in Excel for data management, analysis, and building/managing dynamic reports
• Technical aptitude and ability to learn new applications

NOTE: Candidates are not expected to possess every preferred qualification. Successful applicants may demonstrate equivalent knowledge, transferable experience, or the ability to quickly learn new systems and technologies.

In addition, the selected candidate will be able to demonstrate a proven ability in the following areas, from the agency’s performance management model:

• Knowledge – demonstrates or has the ability to develop the knowledge necessary to perform the responsibilities of the position.
• Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
• Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
• Effective Communication – Demonstrates the ability to communicate information clearly and effectively to diverse audiences, including during time-sensitive and high-pressure situations.
• Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.