Learning and Development Coordinator

Pop Mart Group; Los Angeles (CA); On-site; Full time

Job summary

Join a leading company as a Learning and Development Coordinator in Los Angeles. This role is pivotal in bridging strategy and execution of retail training initiatives. You'll support store teams, manage training content, and ensure learning programs are effective and inclusive. With opportunities for career growth, this position is perfect for those passionate about people development and creativity.

Benefits

401k

Health Insurance

PTO leave

Paid sick leave

Family leave

Qualifications

• Experience in a retail environment, especially in training or operations roles is highly desirable.
• Proficient in Microsoft Office Suite, detail-oriented, and strong communication skills.

Responsibilities

• Serve as a primary point of contact for training-related questions.
• Assist in writing, editing, and proofreading training materials.
• Gather learner feedback and contribute to the continuous improvement of training programs.

Skills

Communication

Detail-oriented

Creativity

Education

2+ years of experience in training or operations

Tools

Microsoft Office Suite

Job description

Join to apply for the Learning and Development Coordinator role at POP MART

Join to apply for the Learning and Development Coordinator role at POP MART

This range is provided by POP MART. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $33.00/hr

Direct message the job poster from POP MART

Just your friendly neighborhood recruiter | MSHRM

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

The Operations Learning & Development team is responsible for empowering our team members to shine in their roles and grow amazing careers at POP MART! We bring this to life through training programs, leader-led coaching, job aids, our Learning Management System (LMS), and on-the-job learning experiences.

As a Learning & Development Coordinator, you will bring learning to life in our stores. You will be a bridge between strategy and the store floor, supporting the development and execution of retail training initiatives across the organization. This role offers exposure to multiple facets of Learning & Development, with opportunities to grow into instructional design, program management, or leadership roles within POP MART’s People or Ops teams. While the role primarily operates during standard business hours, occasionally early mornings, evenings, or weekends may be required to support store teams across time zones. We’re committed to building inclusive learning experiences that reflect and respect the diversity of our teams. You’ll be the go-to person for supporting learning programs that empower store teams to shine and help us ensure training is accessible, culturally relevant, and supportive of equity in career growth.

This is an onsite role out of our Los Angeles, CA office.

What You Will Achieve

• Serve as a primary point of contact for training-related questions from store teams and field leaders during business hours, offering timely and practical solutions that align with learning and development best practices
• Provide on-the-ground support to identify learner challenges and recommend tailored learning solutions
• Assist in writing, editing, and proofreading training materials and communications, ensuring content is clear, accurate, and appropriately tailored to retail audiences
• Maintain and organize training content within the Learning Management System (LMS); manage user activity, generate reports, and ensure accurate tracking of compliance and completions
• Gather learner feedback, track engagement metrics, and contribute to the continuous improvement of training programs through data-informed insights
• Collaborate with cross-functional partners, including field operations, merchandising, human resources, and others, to ensure learning strategies are aligned with business needs
• Support communications and coordination with third-party training vendors to stay current on tools, learning technologies, and platform updates

What You Will Need

• 2+ years of prior exposure to LMS platforms and digital training tools
• Experience in a retail environment, especially in training or operations roles, is highly desirable
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
• Detail-oriented with the ability to manage multiple priorities and timelines simultaneously
• Dynamic verbal and written communication skills — you’re comfortable interacting with team members at all levels
• A passion or background in instructional design, content creation, or storytelling is a bonus
• You’re energized by creativity, people development, and (extra points!) you love designer toys as much as we do

Physical Requirements

• Must be willing and able to travel to retail locations, attend team meetings, and participate in in-person training sessions as required
• Must possess a valid driver’s license and be able to travel occasionally for business purposes
• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
• Must be able to occasionally lift or move items weighing up to 25 pounds

What We Offer

• Market-competitive benefits package: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead; we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, new experiences, etc.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Writing/Editing, Training, and Education

• Industries

  Retail and Entertainment Providers

Referrals increase your chances of interviewing at POP MART by 2x

Inferred from the description for this job

Medical insurance

401(k)

Get notified about new Learning and Development Coordinator jobs in Los Angeles, CA.

Learning & Organizational Development Specialist

Human Resources Associate (External Agency Staff)

Human Resources Generalist Associate (External Agency Staff)

TA Specialist - HR Operations - Los Angeles (Third-party Associate)

Associate Director, Human Resources Operations

Training Coordinator - MUST RESIDE IN CA

Full-Time, Training Coordinator (Counseling and Psychological Services Center)

Long Beach, CA $89,484.00-$160,212.00 2 months ago

Training Coordinators - DEA Foreign Training and Language Program

Los Angeles Metropolitan Area 1 month ago

Summer Camp Leader - Ramona Elementary School

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.