Learner Escalations & Retention Lead

Fullstack Academy; United States; On-site; USD 50,000 - 53,000; Full time

Job summary

A leading online education provider in the United States is seeking an Escalations and Retention Manager. This entry-level role will focus on handling high-priority customer issues and implementing strategies to improve satisfaction and retention. Candidates should have a passion for tech and education, combined with customer service experience. Fullstack Academy offers a collaborative environment and a compensation range of $50,000 to $53,000, depending on experience.

Qualifications

• 1+ years of experience in education, teaching, instructional coaching, academic operations or learning and development.
• Experience working in a growth environment and comfortable with a dynamic role.
• Exceptional skills in delivering outstanding customer and stakeholder satisfaction.

Responsibilities

• Act as the primary point of contact for learner escalations.
• Investigate issues by coordinating with cross-functional teams.
• Compile and share weekly and monthly reports on key issues.

Skills

Customer focused

Results-driven

Tech savvy

Education

Post secondary education in tech or education field

Tools

Salesforce

Google Sheets

Tableau

Job description

A leading online education provider in the United States is seeking an Escalations and Retention Manager. This entry-level role will focus on handling high-priority customer issues and implementing strategies to improve satisfaction and retention. Candidates should have a passion for tech and education, combined with customer service experience. Fullstack Academy offers a collaborative environment and a compensation range of $50,000 to $53,000, depending on experience.