Lean Transformation Program Manager (Hybrid)

QUEST DIAGNOSTICS INC; Secaucus (NJ); Hybrid; USD 125,000 - 155,000; Full time

Job summary

Quest Diagnostics is seeking a Senior Manager, Business Transformation (Transaction) to lead Lean transformation across the organization, developing and deploying Lean Business System standards and methods while driving order-to-cash process efficiency.

This hybrid role near Secaucus, NJ requires 7+ years of cross-functional Lean leadership, proven experience implementing a Lean Business System in a large organization, and a track record of Kaizen events and change management across

Qualifications

• Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field.
• Master's degree in Supply Chain Management, Business, Engineering, or a related field (preferred).
• Lean Six-Sigma Black Belt certification or equivalent (preferred).
• Experience applying Lean methodologies in transactional office environments.

Responsibilities

• Lead Lean Business System adoption and standardization across the org.
• Identify and drive process improvements with roadmaps to improve KPI performance.
• Lead multiple Kaizen events through all stages: charter, prework, implementation, sustainment.
• Support IT system and AI improvements to streamline end-user workflows.
• Drive cultural transformation by promoting root-cause problem solving and ownership.
• Coach teams in PSP, A3, PDCA, 8-D, DIVE to sustain improvement.
• Lead Transactional Office Value Stream Map activities using Lean toolkit.
• Provide training on Transactional Lean concepts using Adult learning principles.
• Apply change management strategies for standard work and compliance.
• Ensure compliance with regulatory, safety, quality, and environmental standards.

Skills

Lean leadership

Kaizen events

Change management

Process improvement

Cross-functional collaboration

Analytics & KPIs

Education

Bachelor's degree

Master's degree preferred

Lean Six-Sigma Black Belt

Job description

Quest Diagnostics is seeking a Senior Manager, Business Transformation (Transaction) to lead Lean transformation across the organization, developing and deploying Lean Business System standards and methods while driving order-to-cash process efficiency.

This hybrid role near Secaucus, NJ requires 7+ years of cross-functional Lean leadership, proven experience implementing a Lean Business System in a large organization, and a track record of Kaizen events and change management across