Lean Project Manager – Onboarding Stabilization & Process Improvement Consultant

Commonpoint; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pension plan

403(b) retirement savings

Paid time off

Professional development

Job summary

Commonpoint in New York is seeking an experienced HR Operations and Process Improvement Consultant to lead an onboarding stabilization and process improvement project across a multi-site nonprofit. Working with HR, IT, Payroll, and leadership, you will assess current practices, stabilize operations, and develop standardized, scalable workflows.

You will design tools, templates, and SOPs, and support Workday and related HR systems to improve efficiency, compliance, and the employee experience.

Qualifications

• Significant experience in HR Operations, Organizational Development, or HR consulting.
• Experience leading onboarding redesign, process improvement, or organizational change initiatives.
• Experience applying Lean Six Sigma or similar methodologies; Green/Black Belt preferred.

Responsibilities

• Lead onboarding stabilization and process improvement project from assessment through implementation.
• Map current and future-state onboarding workflows.
• Develop standardized onboarding tools, templates, SOPs, and documentation.
• Facilitate cross-functional workshops and process redesign sessions.
• Establish metrics and dashboards to monitor onboarding performance.

Skills

HR Operations

Organizational Development

Process Improvement

Project Management

Facilitation

Workday

Tools

Workday

Job description

About Commonpoint

Commonpoint is a community-centered nonprofit dedicated to sustaining and enhancing the quality of life for individuals and families of all ages and abilities across New York City. With deep roots in Queens, Commonpoint now has a footprint in every borough, reflecting its commitment to meeting communities where they are.

Each year, they serve more than 125,000 community members across more than 95 locations. Their programs reach diverse and neurodiverse populations with comprehensive, inclusive services that move individuals from crisis to stability and toward empowered living. Through education, workforce development, health and mental health care, food access, and community-based supports, Commonpoint partners with residents to foster economic mobility, social connection, and long-term resilience. As we continue expanding our reach, including into the Bronx and the Crotona Park area, we remain committed to closing access gaps and creating equitable pathways to opportunity, ensuring every person is valued, supported, and equipped to thrive.

About The Project

Commonpoint is seeking an experienced HR Operations and Process Improvement Consultant to lead a comprehensive Onboarding Stabilization and Process Improvement Project. This engagement offers an opportunity to make a lasting organizational impact by redesigning and strengthening the employee onboarding experience across a large, multi-site nonprofit organization.

Working closely with Human Resources, Information Technology, Payroll, hiring managers, and organizational leadership, the consultant will assess current onboarding practices, stabilize day-to-day operations, and develop standardized, scalable processes that improve efficiency, accountability, compliance, and the overall employee experience.

This project combines Lean process improvement, project management, organizational change, and HR operations to create a sustainable onboarding framework that supports future growth, seasonal hiring, and continued Workday optimization.

Project Objectives

The consultant will lead efforts to:

• Assess the current end-to-end onboarding process from offer acceptance through new hire integration.
• Identify operational gaps, bottlenecks, duplicate work, and compliance risks.
• Stabilize current onboarding practices to improve consistency and service delivery.
• Design standardized workflows, tools, templates, and documentation.
• Develop sustainable Standard Operating Procedures (SOPs) and clearly defined responsibilities.
• Partner with HR leadership to build a scalable onboarding model that supports a high-volume, multi-site workforce.
• Facilitate process improvement workshops with HR, hiring managers, IT, Payroll, and other stakeholders.
• Support optimization of onboarding workflows within Workday and related HR systems.

Key Responsibilities

• Lead the overall onboarding stabilization and process improvement project from assessment through implementation.
• Map current-state and future-state onboarding workflows.
• Analyze onboarding processes to identify opportunities for increased efficiency and improved customer experience.
• Develop recommendations that streamline work while strengthening compliance and accountability.
• Create standardized onboarding tools, checklists, templates, process maps, and SOPs.
• Define roles and responsibilities across HR, hiring managers, IT, Payroll, and other internal partners.
• Facilitate cross-functional meetings and process redesign workshops.
• Develop project timelines, milestones, risk assessments, and status updates.
• Partner with HR leadership to prioritize recommendations and implement quick wins.
• Establish metrics and dashboards to monitor onboarding performance and continuous improvement.

Expected Outcomes

• A fully standardized onboarding process across all departments.
• Clearly defined roles and responsibilities for HR, hiring managers, IT, Payroll, and other stakeholders.
• Reduced onboarding delays and administrative burden.
• Improved compliance with employment and onboarding requirements.
• A consistent and positive employee onboarding experience.
• Increased hiring manager accountability and engagement.
• Streamlined Workday onboarding workflows.
• Standardized documentation, templates, and Standard Operating Procedures.
• Meaningful metrics and dashboards to measure onboarding effectiveness.
• A sustainable framework for ongoing process improvement.

Desired Qualifications

• Significant experience in HR Operations, Organizational Development, or Human Resources Consulting.
• Demonstrated success leading onboarding redesign, process improvement, or operational transformation projects.
• Experience applying Lean Six Sigma, Continuous Improvement, Kaizen, or similar methodologies (Green Belt, Black Belt, or equivalent preferred).
• Strong project management skills with the ability to manage multiple workstreams simultaneously.
• Experience facilitating cross-functional process mapping and workflow redesign workshops.
• Experience implementing or optimizing Human Resource Information Systems (Workday experience strongly preferred).
• Strong analytical, organizational, and problem-solving skills.
• Excellent facilitation, communication, and stakeholder management abilities.
• Experience developing SOPs, process documentation, and operational playbooks.
• Ability to build consensus, influence stakeholders, and drive organizational change.

Preferred Experience

• Nonprofit organizations.
• Human Resources Operations.
• Multi-site organizations.
• High-volume hiring environments.
• Organizational change initiatives.
• Workday implementations or optimization projects.

Compensation & Benefits

Commonpoint offers competitive base salaries benchmarked against comparable nonprofit organizations in the New York metropolitan area. Salaries are determined based on internal and external equity, as well as each position's scope, qualifications, and organizational impact. We believe in compensating staff fairly and consistently, ensuring that all salary decisions align with our mission-driven commitment to equity and transparency.

To maintain fairness across the organization, salary offers are set according to established salary bands and are not subject to negotiation. New hires typically start near the beginning of the salary range to allow for growth based on performance, professional development, and tenure.

Our total rewards package reflects our dedication to employee well-being, growth, and recognition.

Current benefits include

• Tiered health, dental, and vision insurance options.
• Pension plan and 403(b) retirement savings opportunities.
• Generous paid time off and family-supportive policies.
• Professional development and education support to foster career growth.
• Recognition and appreciation programs for exemplary performance.
• Employee discounts on programs and services.
• Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations.
• Long-service severance upon retirement.

Commonpoint reserves the right to revise or change job duties as the need arises.

Job Posting Date - September 17, 2026.

Deadline to Apply - October 2, 2026