Leaership for Cruise Line Terminal

MLSBC Cruises, Inc.; Florida; On-site; USD 36,000 - 60,000; Full time

Job summary

MLSBCC is seeking a leads/assistant supervisor role in the hospitality sector onboard or at embarkation points in the United States. The position requires overseeing daily tasks, ensuring guest satisfaction, and coordinating with agents for smooth embarkation and debarkation processes.

Candidates should be able to verify guest documents, rotate responsibilities across areas, and adhere to uniform and safety standards while maintaining a fast-paced environment.

Qualifications

• Experience overseeing daily tasks with vigilance and professional demeanor.
• Must have a current TWIC card.
• Able to multitask while maintaining attention to detail.
• Capable of lifting up to 25 pounds and assisting guests in wheelchairs.
• Strong customer service and verbal/written communication skills.
• Comfortable working indoors and outdoors in crowded spaces.

Responsibilities

• Meet and greet guests and assist with embarkation and debarkation.
• Check-in guests electronically and verify travel documents.
• Rotate across operational areas as needed by demand.
• Follow company policies and supervisor instructions.
• Maintain punctuality and reliability with assigned schedule.
• Complete training provided by the company.

Skills

Customer service

Multitasking

Attention to detail

Punctuality

Communication

Job description

MLSBCC

Are you looking for a fast-pace position in the Hospitality industry? This may be the career path you have been looking for.

Currently, we are seeking applicants who have past experience overseeing employees daily tasks with vigilance and with a professional demeanor. This position requires the ability to multitask while having an attention to detail. Tasks include setting up technological devices for embarkation, running and cleaning various reports, working with agents on assisting guest on and off the ship, and holding agents accountable for their positions.

Leads and Assistant Supervisors primary responsibilities include but are not limited to:

• Meet and greet guests warmly, answering their questions in a respectful and pleasant manner as well as assisting and guiding debarkation and embarkation of guest.
• Check-in guests electronically. Verify validity of guest travel documents in accordance with the governmental travel requirements, and update document information into our computer system.
• Work in different operational areas and rotate in positions, or locations, according to our operational demands.
• Follow all company policies, procedures and instructions provided by our supervisors.
• Be responsible and able to commit to the schedule assigned.
• Complete the training provided by our company.
• Have a strong sense of punctuality, be trustworthy and able to multi-task in a fast-paced environment.
• Be able to lift up to 25 pounds, push/pull items, and assist guests in wheelchairs.
• Ability to understand Customs and Immigration procedure, documentation and/or other official documents required for sailing.
• Placing agents into their assigned positions and holding them accountable for such.
• Setting up assigned area for embarkation
• Filling out paperwork throughout the day.
• Clearing specific electronic reports continuously.
• Making sure agents are conforming to the uniform policy.

Pier agent standard requirements:

• Have a friendly, outgoing and respectful conduct, wear the uniform in a professional, neat, and clean manner.
• Provide top of the line customer service, and efficient verbal and written communication with all guest, management and staff.
• Stand and/or walk for long periods of time; often entire shift (6-8 hours)
• Work both indoors and outdoors and feel comfortable working in crowded spaces.

MUST HAVE A CURRENT TWIC CARD