Lead, Workplace Operations

IMAX Enhanced | Streaming & Consumer Technology; Los Angeles (CA); On-site; USD 65,000 - 93,000; Full time

Job summary

IMAX is seeking a Workplace Operations Lead for the Playa Vista campus, a hub where creativity, technology, and business converge. You will ensure seamless day-to-day operations and support executive meetings, VIP visits, and facility services to deliver an exceptional employee and guest experience.

The role involves coordinating seating, moves, and office reconfigurations, managing inventories, and partnering with Engineering, IT, HR, Post Production, Events, Security, and Finance to drive

Qualifications

• Progressive experience in workplace operations or facilities management.
• Strong customer service mindset and communication.
• Ability to coordinate with multiple stakeholders.
• Experience supporting executives and VIPs is a plus.

Responsibilities

• Deliver an exceptional day-to-day workplace experience for employees, executives, clients, filmmakers, and VIP guests.
• Serve as the Workplace team’s subject matter expert for workplace services, office operations, and occupant experience.
• Manage workplace service requests from intake through resolution while communicating effectively with stakeholders.
• Coordinate office seating, workplace moves, and office reconfigurations that support changing business priorities.
• Ensure kitchens, meeting spaces, collaboration areas, and workplace amenities consistently reflect IMAX’s standards.
• Manage inventories and ordering for office, kitchen, janitorial, and operational supplies.
• Support executive meetings, special events, screenings, and VIP activities by ensuring operational readiness.
• Review supplier invoices and initiate approval workflows in accordance with established processes.
• Identify opportunities to improve workplace operations, efficiency, and the employee experience through continuous improvement.
• Serve as Chief Fire Warden, helping maintain emergency readiness and fire safety programs.
• Participate in emergency planning, drills, and business continuity initiatives.
• Act as Incident Commander for Workplace operations during building incidents in the absence of the Sr. Manager, Workplace.
• Help coordinate Workplace activities during unexpected events to support business continuity.

Skills

Workplace operations

Customer service

Problem solving

Organizational skills

Stakeholder management

Executive interaction

Tools

CMMS

Job description

Be Part of the IMAX Experience.

For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world.

Job Description

Be Part of the IMAX Experience.

For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world.

Our people make everything we do possible. We’re curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you’ll collaborate with purpose in an environment that values innovation, diverse perspectives, and learning at every stage.

We invest in people and empower them to thrive. Our culture is grounded in trust and shaped by a shared belief that our best work happens together. By championing curiosity and encouraging courageous thinking, we push the limits of imagination and create experiences that redefine what’s possible. Careers here are shaped with intention, achievements are shared, and people always come first.

With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world‑class architecture, and cutting‑edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to The IMAX Experience.

Come explore IMAX and create what inspires.

Ignite your future with IMAX.

About The Role

Help Create an Extraordinary Workplace at IMAX

Behind every great IMAX experience is a team that makes excellence look effortless. Our Playa Vista campus is home to approximately 200 employees, post‑production operations, executive leadership, and industry guests. It is a dynamic workplace where creativity, technology, and business come together every day.

As our Workplace Operations Lead, you’ll help ensure this unique environment operates seamlessly. You’ll be the person colleagues turn to when they need practical solutions, sound judgment, and someone who can make things happen. From supporting executive meetings and VIP visits to improving workplace services and coordinating day‑to‑day operations, you’ll have a direct impact on the experience of everyone who walks through our doors.

Why This Role Matters

This is more than a facilities or office management position. It is an opportunity to become a trusted player on the Workplace team. You’ll combine hands‑on execution with partnering with Engineering, IT, Human Resources, Post Production, Events, Security, and Finance to deliver an exceptional workplace experience. During the absence of the Sr. Manager, Workplace, you’ll help provide operational continuity and coordinate the Workplace team’s response to day‑to‑day operational challenges.

What You’ll Own

• Deliver an exceptional day‑to‑day workplace experience for employees, executives, clients, filmmakers, and VIP guests.
• Serve as the Workplace team’s subject matter expert for workplace services, office operations, and occupant experience.
• Manage workplace service requests from intake through resolution while communicating effectively with stakeholders.
• Coordinate office seating, workplace moves, and office reconfigurations that support changing business priorities.
• Ensure kitchens, meeting spaces, collaboration areas, and workplace amenities consistently reflect IMAX’s standards.
• Manage inventories and ordering for office, kitchen, janitorial, and operational supplies.
• Partner with suppliers to deliver reliable workplace services, including office supply and coffee programs.
• Support executive meetings, special events, screenings, and VIP activities by ensuring operational readiness.
• Review supplier invoices and initiate approval workflows in accordance with established processes.
• Identify opportunities to improve workplace operations, efficiency, and the employee experience through continuous improvement.

Safety & Business Continuity

• Serve as Chief Fire Warden, helping maintain emergency readiness and fire safety programs.
• Participate in emergency planning, drills, and business continuity initiatives.
• Act as Incident Commander for Workplace operations during building incidents in the absence of the Sr. Manager, Workplace.
• Help coordinate Workplace activities during unexpected events to support business continuity.

What You’ll Bring

• Progressive experience in workplace operations, facilities, hospitality, office operations, or a similar environment.
• A passion for creating exceptional workplace experiences and delivering outstanding customer service.
• Strong judgment and confidence solving operational problems while knowing when to
• Excellent organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• The ability to influence, collaborate, and build trusted relationships without formal authority.
• Professionalism and confidence working with executives, employees, suppliers, clients, and VIP guests.

What Will Help You Stand Out

• Experience supporting a corporate headquarters, media, technology, entertainment, or similarly dynamic workplace.
• Experience with CMMS or workplace management systems.
• Experience with emergency preparedness, business continuity, or workplace safety programs.
• Experience administering workplace technology or access control systems.
• A hospitality mindset with a passion for anticipating needs and delivering memorable service.

Position Status

Existing Vacancy

This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs.

Hiring Range

$65,259.00 - $93,228.00 (per year) Final pay within this range will be determined based on experience, skills, internal equity, and the geographic location of the role. Additional non-discretionary compensation may apply where eligible.

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

In accordance with Ontario’s pay transparency requirements, candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable).

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are