Specialist, Technical Services

IMAX; Los Angeles (CA); On-site; USD 65,259 - 93,228; Full time

Job summary

IMAX is looking for a Technical Services Specialist to provide technical support for VIP screenings at our Playa Vista facility in Los Angeles. You will be responsible for ensuring the highest presentation quality by servicing and upgrading IMAX digital projection and audio systems.

The ideal candidate should have a strong background in technical support and possess excellent problem-solving skills. A commitment to customer service excellence is essential as you collaborate closely with various teams to ensure operational success.

Qualifications

• Minimum two years of post-secondary education; four years preferred.
• Experience in electronics, technical support, or field service.
• Strong knowledge of audio systems and electronics.

Responsibilities

• Provide technical support for all VIP screenings.
• Perform maintenance and repairs on digital projection systems.
• Respond to customer alerts and maintain accurate service records.

Skills

Technical support

Troubleshooting

Customer service

AV equipment handling

Education

Post-secondary education in Engineering or Electronics

Tools

Multimeters

Oscilloscopes

Job description

Be Part Of The IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world's biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world.

Our people make everything we do possible. We're curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you'll collaborate with purpose in an environment that values innovation, diverse perspectives, and learning at every stage.

We invest in people and empower them to thrive. Our culture is grounded in trust and shaped by a shared belief that our best work happens together. By championing curiosity and encouraging courageous thinking, we push the limits of imagination and create experiences that redefine what's possible. Careers here are shaped with intention, achievements are shared, and people always come first.

With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to The IMAX Experience.

Come explore IMAX and create what inspires.

Ignite your future with IMAX.

About The Role

IMAX is seeking a Technical Services Specialist to provide critical technical support for IMAX theatres, with a primary focus on supporting VIP screenings at our Playa Vista location. This role is responsible for ensuring the highest level of presentation quality by maintaining, servicing, and upgrading IMAX digital projection and audio systems. Reporting to the Regional Senior Manager, the Technical Services Specialist will serve as the primary technical resource for Playa Vista screening operations while also supporting theatres and field technicians throughout Southern California as capacity allows. The ideal candidate is a customer-focused problem solver who thrives in a fast-paced, high-visibility environment where reliability and responsiveness are essential.

Responsibilities

• Provide technical support for all VIP screenings at the Playa Vista facility
• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support
• Maintain maximum theatre uptime through proactive servicing and rapid response to technical issues
• Support local Southern California theatres and field technicians with maintenance and service requirements as workload permits
• Diagnose and resolve equipment failures to minimize downtime and lost shows
• Handle and maintain complex, high-value audiovisual and projection equipment in a mission-critical environment
• Respond to customer alerts, emails, and phone calls within established service-level expectations
• Prepare and deliver service reports following customer visits
• Track and manage replacement parts to ensure compliance with warranty and return requirements
• Maintain accurate theatre information, service records, and administrative documentation
• Support emergency service dispatches and be available on short notice to recover systems and support screenings
• Collaborate closely with Playa Vista Engineering and Technical Services teams to coordinate workload, communicate priorities, and ensure operational excellence

Qualifications

• Minimum two years of post-secondary education in Engineering, Electronics, Computer Technology, or a related field; four years preferred, or equivalent combination of education, specialized training, and experience
• Experience in electronics, computer repair, technical support, field service, or related technical environments
• Strong knowledge of audio systems, electronics, mechanical systems, and specialized test equipment such as multimeters, oscilloscopes, and audio test tools
• Ability to read and interpret electrical schematics and technical documentation
• Experience handling and installing electronic components using proper anti-static procedures
• Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve issues under pressure
• Excellent customer service, interpersonal, and communication skills
• Experience with Microsoft Office applications, Windows operating systems, and basic networking concepts
• Knowledge of network troubleshooting, IP configuration, FTP protocols, and related utilities
• Valid driver's license and valid U.S. passport for domestic and international travel
• Ability to prioritize VIP screening support while managing competing service demands

Nice to Haves

• Experience supporting cinema, audiovisual, projection, or entertainment technology systems
• Knowledge of projection optics alignment and calibration
• Experience with help desk, network support, or remote technical support environments
• Familiarity with theatre operations and exhibition technologies
• Knowledge of Microsoft Windows registry and advanced operating system troubleshooting
• Multilingual communication skills
• Experience working in customer-facing field service environments
• Ability to work evenings, weekends, holidays, and on-call schedules
• Comfort working at heights and lifting equipment up to 50 lbs.
• Willingness and flexibility to travel extensively as business needs require

Position Status

Existing Vacancy

Hiring Range

$65,259.00 - $93,228.00 per year (final pay within this range will be determined based on experience, skills, internal equity, and the geographic location of the role. Additional non-discretionary compensation may apply where eligible.

EEO Statement

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles' Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

In accordance with Ontario's pay transparency requirements, candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable).

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.