Lead Workforce Training & Outcomes Manager

goodwilltacomajobs; Tacoma (WA); Hybrid; USD 96,793,000 - 105,273,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401(k) Retirement Plan

Vacation leave

Paid holidays

Sick leave

Childcare benefits

Parental leave

Employee discounts

Career growth opportunities

Job summary

Goodwill is seeking a Training Manager to lead workforce training programs across its Vocational School and workforce development system. You will supervise trainers across multiple locations and virtual settings, driving outcomes such as credential attainment and employment.

You will collaborate with career navigators, employers, and leadership to align training with labor market demand while upholding academic standards and contract requirements, advancing participant success from enrollment

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of workforce development, education, training, or vocational program experience.
• 3+ years of supervisory experience leading instructional or workforce development teams.
• Experience managing staff responsible for employment, training, or educational outcomes.
• Strong knowledge of workforce development systems and career pathway models.
• Experience aligning training with labor market demand and employer needs.
• Understanding of adult learning principles and instructional best practices.
• Experience serving Opportunity Youth and individuals with barriers to employment.
• Experience using data to improve performance and outcomes.
• Strong leadership, communication, coaching, and problem-solving skills.

Responsibilities

• Lead supervision of trainers, instructors, volunteers and staff across multiple locations and virtual environments.
• Oversee day-to-day workforce training operations.
• Drive implementation of training strategies and ensure high-quality delivery and outcomes.
• Monitor and improve participant engagement, retention, and credential attainment.
• Partner with employers and internal teams to align training with labor market needs.
• Promote equitable access and inclusive learning environments across programs.
• Support curriculum development and alignment with industry standards.
• Ensure data accuracy and effective reporting of performance metrics.
• Provide regular coaching and professional development for staff.

Skills

Leadership

Coaching

Strategic planning

Communication

Problem solving

Data-driven decision making

Staff development

Project management

Collaboration

Change management

Education

Bachelor’s degree or equivalent experience

Tools

CaseWorthy

Microsoft Office

Job description

Goodwill is seeking a Training Manager to lead workforce training programs across its Vocational School and workforce development system. You will supervise trainers across multiple locations and virtual settings, driving outcomes such as credential attainment and employment.

You will collaborate with career navigators, employers, and leadership to align training with labor market demand while upholding academic standards and contract requirements, advancing participant success from enrollment