Lead, Workbrain & Kronos Systems

Kornferry; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Kornferry is seeking a qualified professional to support Workbrain and Kronos within a global HR technology environment. You will ensure system health, perform issue resolution, and drive continuous improvements across timekeeping, scheduling, and payroll integrations.

The role requires strong problem-solving, analytical capabilities, and collaboration with HR, Payroll, Operations, and external vendors to deliver reliable system performance and transformations.

Qualifications

• Bachelor’s degree in Computer Information Systems, MIS, IT, HR Technology, or related field preferred.
• 5+ years of relevant experience supporting HR or workforce management technology solutions.
• 7+ years of experience in enterprise application support, enhancements, or transformation initiatives.
• Experience supporting Workbrain and/or Kronos in a global environment.
• Experience in production support, system enhancements, testing, and release management.
• Experience working with third-party vendors, implementation partners, and cross-functional business teams.
• Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred.

Responsibilities

• Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability.
• Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects.
• Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity.
• Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience.
• Gather, analyze, and translate business requirements into functional recommendations and technical specifications.
• Support improve initiatives by delivering system enhancements, configuration changes, and process optimization.
• Participate in transform projects related to workforce management, time, attendance, scheduling, and payroll integration.
• Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization.
• Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively.
• Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities.
• Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness.
• Communicate system changes, release impacts, and operational updates to business users and stakeholders with varying technical knowledge.
• Support prioritization of backlog items across run, improve, and transform demand.
• Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes.
• Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities.

Skills

Problem solving

Communication

Global collaboration

Analytical thinking

Stakeholder management

Education

Bachelor's degree in Computer Information Systems/ MIS/ IT

Tools

Workbrain

Kronos

ERP integrations

Job description

Kornferry is seeking a qualified professional to support Workbrain and Kronos within a global HR technology environment. You will ensure system health, perform issue resolution, and drive continuous improvements across timekeeping, scheduling, and payroll integrations.

The role requires strong problem-solving, analytical capabilities, and collaboration with HR, Payroll, Operations, and external vendors to deliver reliable system performance and transformations.