Lead Wellness Sales & Member Experience — Bonuses

Elements Massage Front Desk; Sporting Hill (PA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Pay $15 to $16 per hour starting

Bonuses based on monthly conversion

Complimentary monthly massage at the/;

Job summary

Elements Massage Mechanicsburg is seeking a Lead Wellness Sales Associate / Customer Service Associate to drive membership sales and create an exceptional massage experience for every client. You will lead WMA office tasks, build client loyalty, and partner with marketing for promotions to promote growth and profitability.

You will collaborate with management, participate in coaching sessions, and strive to meet studio goals while delivering outstanding service in a welcoming environment.

Qualifications

• Not required but prefer prior experience in Wellness Industry (e.g., Gym, Spa, Chiropractor)
• Prior retail sales experience is a must; selling memberships or services in-person to potential clients
• 1–2 years experience as a team lead, shift lead, or sales lead
• Customer Service in a spa-like environment is preferred; hospitality and execution are valued
• Customer Service in call center is preferred; answering phones and scheduling appointments

Responsibilities

• Consistently follow all steps of the KNOWETM and sales process resulting in a conversion rate of 30% or higher
• Gains commitment and agreement from clients concerning rebooking and membership
• Makes great first impressions, builds rapport, identifies client’s needs resulting in membership sales
• Meets or exceeds the needs of the client and takes opportunities to exceed client expectations
• Takes pride in resolving client problems/complaints empathetically and responsibly
• Maintains positive relations with clients and coworkers under stress
• Understands and applies knowledge from onboarding, training, meetings and coaching
• Participates in role-playing, training, activities, meetings and coaching
• Owns personal growth using learning tools and resources
• Communicates effectively with clients and team members
• Maintains timely communications via lead calls, appointment bookings, and membership questions
• Assists manager with training and coaching of WMA team members
• Maintains and tracks monthly member invoices and communications for clients with 5+ sessions

Skills

Retail sales experience

Team lead experience

Customer service

Communication skills

Job description

Elements Massage Mechanicsburg is seeking a Lead Wellness Sales Associate / Customer Service Associate to drive membership sales and create an exceptional massage experience for every client. You will lead WMA office tasks, build client loyalty, and partner with marketing for promotions to promote growth and profitability.

You will collaborate with management, participate in coaching sessions, and strive to meet studio goals while delivering outstanding service in a welcoming environment.