Lead Water and Mold Restoration Technician

Rytech of Greater Tampa Bay; Pittsburgh (Allegheny County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company car

Health insurance

Paid time off

Job summary

Rytech of Greater Tampa Bay seeks a Lead Mitigation Technician to support location performance and development under the Operations Manual. The role requires strong leadership, field experience, and the ability to guide crews in remediation projects with safety as a priority.

Responsibilities include overseeing jobs, maintaining daily claims in MICA, coordinating with customers and insurers, and training technicians in WRT/ASD/AMRT certifications.

Qualifications

• Two years of Mitigation/Remediation experience preferred
• Mitigation/Remediation estimating and scoping experience required/ preferred
• Certifications required: WRT, ASD, AMRT; Commercial drying specialist recommended
• High school diploma or GED or equivalent
• Results-driven with targets; construction experience preferred
• Ability to lift and maneuver heavy equipment and PPE use

Responsibilities

• Be available by phone and email during scheduled duty hours or after hours
• Complete water damage/mold remediation jobs to a high standard
• Maintain claims daily in the MICA app at a high standard
• Communicate daily with customers, insurance personnel, and team members
• Lead by example in time management, safety protocols, PPE usage, and remediation scoping
• Facilitate communication between Operations Manager and Technicians
• Maintain a company vehicle, tools, and consumables to a high standard
• Assist with fleet maintenance documentation and inspections
• Support annual employee evaluations and training for technicians
• Lead weekly safety and training meetings for the location
• Review estimates, dispatch assignments, and respond to emails promptly
• Assist in creating and maintaining on-call rosters and project tracking
• Monitor MICA Exchange daily to ensure proper project handling

Skills

Mitigation/Remediation experience

Estimation & scoping

Customer service

On-call readiness

Field operations leadership

Interpersonal communication

Travel readiness

Microsoft Office

Dash

MICA software familiarity

Education

Water Restoration Technician (WRT) certification

Applied Structural Drying (ASD)

Anti-Microbial Remediation Technician (AMRT)

Commercial drying specialist

High school diploma or GED

Tools

Microsoft Office

Dash

MICA

Job description

Benefits:

• Company car
• Health insurance
• Paid time off

Benefits/Perks

• Recession-Proof Industry Providing The Opportunity To Give Back
• Competitive Compensation and Benefits
• Industry Training and Advancement Opportunities

Company Overview

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary

The Lead Mitigation Technician i is second in command, responsible for the location’s performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Assistant Operations Manager. Assistant Operations Managers / Lead Technicians are employees that have displayed the skills, leadership abilities and exceptional attitude who assist the Operations Manager facilitate production and some admin functions. All through the assistant does not directly manage the operations day to day activities, they are expected to have the skills, knowledge, and leadership capabilities to support the Operations Manager whenever necessary.

Responsibilities

• Be available by phone and email during scheduled duty hours / after hours.
• Complete water damage/mold remediation jobs to a high standard.
• Maintain claims daily in the MICA app at a high standard.
• Communicate daily with customers/Insurance personnel/other team members.
• Lead by example by demonstrating:
  • good time management w handling existing/new assignments.
  • the proper way to follow Rytech safety protocols.
  • the proper way to wear PPE.
  • the proper way to scope water damage/mold remediation claims.
• Be available by phone and email during scheduled duty hours / after hours.
• Facilitate communication between Operations Manager and Technicians.
• Maintain a company vehicle, tools, and consumables to a high standard.
  • Assist OM during location vehicle inspections / identify deficiencies and report to OM.
  • Assist OM in updating Fleet Vehicle Handbook sheets, SDS sheets, and Vehicle maintenance sheets from technicians.
• Know, understand, and instruct location technicians in proper SLA completion.
• Ensure job sites are clean, absent of safety violations, and inspection ready for OM.
• Assist OM with annual employee evaluations for technicians.
• Assist OM with continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
• Assist OM with leading weekly meetings to facilitate training and safety for the location.
• Assist OM with reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.
• Assist OM in Creating, maintaining, and participating in the on-call roster.
• Monitor MICA Exchange daily to ensure projects are being properly handled by the technicians.

Qualifications

• Two years of Mitigation/Remediation experience is preferred
• Mitigation/Remediation estimating and scoping experience
• Certifications required, include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended
• Highschool or GED
• Results-driven, activity-oriented, and supportive of aggressive targets.
• Residential and or Commercial construction experience preferred.
• Must be able to lift and maneuver heavy equipment, contents, or debris for extended time periods.
• Must be able to pass a Respirator fit test/utilize PPE(Personal Protective Equipment)
• Excellent customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
• Able to occasionally travel for CAT events or training.
• Excellent interpersonal, communication, oral, and written skills
• Must be computer literate and comfortable with computer programs such as Microsoft Office, Dash, and MICA.
• Certifications required, include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended