Lead VoIP & IT Systems Engineer

City of Sacramento; Sacramento (CA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

City of Sacramento seeks a highly skilled Principal Systems Engineer to lead the VoIP engineering team within the Information Technology Department. You will design, configure, and maintain the City’s VoIP infrastructure and applications, and provide expert-level support across Citywide call centers and voice systems.

The role emphasizes leadership, mentoring, and project management across multiple technologies, with responsibilities including security, system integration, and complex

Qualifications

• Six years progressively responsible operating systems programming experience in an IT environment.
• A Bachelor's degree from an accredited college or university in Computer Science or a related degree.
• Additional experience may substitute for education on a year-for-year basis.

Responsibilities

• Provide technical leadership in network design, administration and tuning across multi-platform environments.
• Serve as SME and final escalation point for VoIP operations including PBX, voicemail and E911.
• Supervise and mentor staff, define project scope, timeline and resource needs, track progress and report status.

Skills

Project management

Troubleshooting

Complex technical solutions

Change management

Vendor negotiations

Education

Bachelor's degree in Computer Science or related field

Job description

City of Sacramento seeks a highly skilled Principal Systems Engineer to lead the VoIP engineering team within the Information Technology Department. You will design, configure, and maintain the City’s VoIP infrastructure and applications, and provide expert-level support across Citywide call centers and voice systems.

The role emphasizes leadership, mentoring, and project management across multiple technologies, with responsibilities including security, system integration, and complex