Lead Visit Monitor & Intake Coordinator (Safe Visitation)

YWCA of Western Massachusetts; Springfield (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

The YWCA of Western Massachusetts seeks an Intake Coordinator/Lead Visit Monitor in Springfield, MA. This full-time role supports supervised visitation programs, coordinating intakes, orientations, and visits while ensuring safety and policy compliance.

You will work 37.5 hours/week with varied shifts across Springfield and Florence sites, collaborating with the Direct Care Supervisor to maintain safe, structured parent-child interactions.

Qualifications

• Bachelor's Degree is required.
• Excellent verbal, written and organizational skills.
• Understanding of interpersonal and structural racism and bias; required.
• Access to reliable transportation and valid driver's license required.
• Must be able to lift 40 lbs.
• Bilingual Spanish (basic) preferred.

Responsibilities

• Schedule and conduct in-person orientation, intakes, and site tours.
• Arrange interviews with children prior to first visit.
• Refer parties to external resources for DV support, counseling, and financial assistance.
• Contact families within 2 business days of assignment.
• Input new client intakes and goals into AWARDS within 48 hours.
• Monitor supervised visits at Springfield, Dunbar, and Florence centers.
• Assist with setup and closing of visits and ensure room readiness.
• Ensure all equipment is prepared for visits.
• Model positive parenting and trauma-informed interactions.
• Ensure policy compliance and intervene as necessary.
• Communicate incidents promptly to Direct Care Supervisor.
• Oversee transportation safety for exchanges and visits.
• Conduct risk assessments as needed.
• Coordinate with security to maintain facility safety.
• Attend supervision, trainings and staff meetings.

Skills

Verbal skills

Written skills

Organizational skills

Bilingual Spanish

Transportation access

Driving license

Physical capability

Education

Bachelor's Degree

Tools

Computer skills

AWARDS system

Job description

The YWCA of Western Massachusetts seeks an Intake Coordinator/Lead Visit Monitor in Springfield, MA. This full-time role supports supervised visitation programs, coordinating intakes, orientations, and visits while ensuring safety and policy compliance.

You will work 37.5 hours/week with varied shifts across Springfield and Florence sites, collaborating with the Direct Care Supervisor to maintain safe, structured parent-child interactions.