Intake Coordinator/Lead Visit Monitor-FT

YWCA of Western Massachusetts; Springfield (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

The YWCA of Western Massachusetts seeks an Intake Coordinator/Lead Visit Monitor in Springfield, MA. This full-time role supports supervised visitation programs, coordinating intakes, orientations, and visits while ensuring safety and policy compliance.

You will work 37.5 hours/week with varied shifts across Springfield and Florence sites, collaborating with the Direct Care Supervisor to maintain safe, structured parent-child interactions.

Qualifications

• Bachelor's Degree is required.
• Excellent verbal, written and organizational skills.
• Understanding of interpersonal and structural racism and bias; required.
• Access to reliable transportation and valid driver's license required.
• Must be able to lift 40 lbs.
• Bilingual Spanish (basic) preferred.

Responsibilities

• Schedule and conduct in-person orientation, intakes, and site tours.
• Arrange interviews with children prior to first visit.
• Refer parties to external resources for DV support, counseling, and financial assistance.
• Contact families within 2 business days of assignment.
• Input new client intakes and goals into AWARDS within 48 hours.
• Monitor supervised visits at Springfield, Dunbar, and Florence centers.
• Assist with setup and closing of visits and ensure room readiness.
• Ensure all equipment is prepared for visits.
• Model positive parenting and trauma-informed interactions.
• Ensure policy compliance and intervene as necessary.
• Communicate incidents promptly to Direct Care Supervisor.
• Oversee transportation safety for exchanges and visits.
• Conduct risk assessments as needed.
• Coordinate with security to maintain facility safety.
• Attend supervision, trainings and staff meetings.

Skills

Verbal skills

Written skills

Organizational skills

Bilingual Spanish

Transportation access

Driving license

Physical capability

Education

Bachelor's Degree

Tools

Computer skills

AWARDS system

Job description

Intake Coordinator/Lead Visit Monitor Full Time Clough Street, Springfield, MA, US Requisition ID: 2037 Salary Range: $24.00 To $24.00 Hourly Department: Parent and Youth Support Programs Reports to: Direct Care Supervisor of Supervised Visitation Schedule: 37.5 hours per week; Tuesday, Wednesday, and Thursday, 10am - 6:30pm-Springfield Friday 1pm-9pm Florence Saturday 8:30am - 3:30pm-Florence FLSA Status: Non-Exempt Starting Rate: $24.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Position Purpose

The YWCA's Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Lead Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Direct Care Supervisor regarding the status of visits and any Concerns.

Essential Responsibilities

• Schedule And Conduct In-person orientation, phone intakes with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
• Ensure parties are referred as necessary to external resources for domestic violence, batterer's intervention, counseling, and financial assistance among others.
• Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
• Input all new client intakes and goals into AWARDS within 48 hours.
• Monitor supervised visits at Springfield, Dunbar, and Florence Centers as needed for coverage.
• Assist with set up and closing (setting up of rooms and cleaning up at end of the day).
• Ensure all equipment is ready for visits.
• Model appropriate parenting behavior and encourage healthy parent child relationships/interactions.
• Ensure compliance with center rules and policies while making interventions as necessary.
• Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
• Ability to resolve conflict using de-escalation techniques and trauma informed skills
• Conduct Risk Assessments, as needed
• Check in with security to ensure safety of the facility per Security Standards.
• Attend supervision, trainings and staff meetings

Other Relevant Duties As Necessary Qualifications

• Bachelors Degree (Required)
• Excellent verbal, written, and organizational skills (Required)
• Computer Skills (Preferred)
• Prior Experience Working With survivors of violence and/or those who have perpetrated violence in an Intimate Partner Relationship (Preferred)
• Experience And Knowledge Of child development and impact of domestic violence on children (Preferred)
• Understanding Of Both Interpersonal And Structural Racism and bias; (Required)
• Bilingual-Spanish (Basic) (Preferred)
• Access to reliable transportation and valid driver's license required. (Required)
• Must be able to lift 40 lbs.