Lead Virtual Relationship Manager - Digital Banking Growth

Mintskill HR Solutions LLP; United States; A distancia; USD 4700 - 6800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

D2 Grade

Performance Linked Incentive (10 Lac)

Gratuity

Subsidized home loan

Subsidized vehicle loan

Subsidized personal loan

Descripción de la vacante

HDFC Bank Limited in Mumbai seeks a Virtual Relationship Manager to lead a team of 8 VRMs, drive sales and customer engagement across digital and branch channels, and ensure world‑class service standards. The role involves monitoring call flows, coaching the team, managing leads, and coordinating with Sales to gather feedback and improve performance.

Graduation/PG required, excellent English, BFSI sales experience, and a strong customer‑centric mindset are essential; a D2 grade with substantial

Formación

• Educational Qualification: Graduation/Post-Graduation.
• Excellent English Communication, Sales Minded, Customer relationship and retention, Team Player.
• More than 1 year of experience in Portfolio management, Cross sell, Team leading, BFSI sales.

Responsabilidades

• Manage a team of 8 Virtual Relationship Managers to meet portfolio objectives (sales, income, service interactions).
• Daily monitoring of call flow and volumes for the team.
• Ensure VRMs engage with customers regularly and monitor calls and VOC.
• Conduct super reviews to increase team productivity.
• Review leads for each VRM and update status.
• Aid VRMs in problem areas like objection handling and product features.
• Track VRM performance vs leads, conversions, and portfolio parameters.
• Conduct daily huddles and team meetings to maintain expectations.

Conocimientos

Excellent English Communication

Sales Minded

Customer relationship and retention

Team Player

Educación

Graduation/Post-Graduation

Descripción del empleo

HDFC Bank Limited in Mumbai seeks a Virtual Relationship Manager to lead a team of 8 VRMs, drive sales and customer engagement across digital and branch channels, and ensure world‑class service standards. The role involves monitoring call flows, coaching the team, managing leads, and coordinating with Sales to gather feedback and improve performance.

Graduation/PG required, excellent English, BFSI sales experience, and a strong customer‑centric mindset are essential; a D2 grade with substantial