Lead Veterinary Technician - Specialty Services & Training

The Friedman School of Nutrition Science and Policy; Grafton (MA); On-site; USD 46,000 - 64,000; Full time

Job summary

Foster Hospital for Small Animals in Massachusetts seeks a Senior Veterinary Technician – Specialty Services Supervisor to lead the Neurology, Ophthalmology, and Cardiology teams while providing hands-on nursing care and strong leadership. This role drives high-quality patient care, efficient operations, and a premier teaching environment.

You will mentor students and technicians, manage scheduling, support budgets and supplies, and foster a collaborative culture.

Qualifications

• Associate's degree or equivalent plus 5 years of relevant experience.
• Proven leadership, conflict resolution, and problem solving skills.
• Ability to multitask and manage responsibilities across multiple services.
• Demonstrated commitment to excellent internal and external customer service.
• Strong interpersonal skills; able to work independently and collaboratively.
• Ability to remain calm in a fast paced, high stress environment.
• Understanding of HR principles and regulatory compliance.
• Strong medical terminology and veterinary pharmacology knowledge.
• Required technical skills: IV catheterization, phlebotomy, dosage calculations, fluid therapy.
• Proficiency with electronic medical records.
• Ability to lift up to 50 lbs with or without accommodation.
• Certified Veterinary Technician (CVT) in good standing.

Responsibilities

• Oversee clinical care provided by veterinary technicians across specialty sections.
• Assist clinicians, students, and technicians with procedures, treatments, and diagnostics.
• Coordinate patient care across clinical and administrative teams to ensure efficiency and continuity.
• Ensure timely completion of diagnostic tests and assist with advanced procedures.
• Partner with client service teams to deliver an excellent client experience for appointments, procedures, and hospitalizations.
• Communicate with clients regarding treatment plans, education, discharge instructions, and medications.
• Teach and mentor veterinary students and student technicians.
• Train, orient, and support new veterinary technicians.
• Collaborate with supervisors, section heads, and hospital leadership to support daily operations.
• Manage technician scheduling and resource allocation across sections.
• Foster a culture of open communication, teamwork, and professionalism.
• Lead or participate in team meetings, supervisor meetings, and individual check-ins.
• Oversee recruiting, interviewing, hiring, and onboarding of new technicians.
• Provide coaching, feedback, performance reviews, and professional development support.
• Organize continuing education opportunities for team members.
• Troubleshoot operational issues and elevate concerns appropriately.
• Assist with budget preparation, verify expenses, oversee equipment needs, and manage supply purchasing.
• Manage overtime monitoring, weekly payroll submission, and controlled substance inventory.
• Ensure compliance with hospital policies, including safety and infection control.

Skills

Leadership

Multitasking

Customer service

Interpersonal skills

Communication

Calm under pressure

Teamwork

Mentoring

Problem solving

HR/regulatory awareness

Medical terminology

Veterinary pharmacology

Technical skills: IV catheterization

Phlebotomy

Fluid therapy

Education

Associate's degree or equivalent

Tools

EMR systems

Job description

Foster Hospital for Small Animals in Massachusetts seeks a Senior Veterinary Technician – Specialty Services Supervisor to lead the Neurology, Ophthalmology, and Cardiology teams while providing hands-on nursing care and strong leadership. This role drives high-quality patient care, efficient operations, and a premier teaching environment.

You will mentor students and technicians, manage scheduling, support budgets and supplies, and foster a collaborative culture.