Lead Veterinary Receptionist & Client Experience Leader

Arlington-Veterinary-Center-1; Arlington (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Job summary

Arlington Veterinary Center in Arlington, TX is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of our hospital. You will oversee the front desk operations and mentor the client service team while ensuring an exceptional client experience.

The role involves managing appointment flow, addressing client concerns, and acting as a liaison between clients, medical staff, and hospital leadership.

Qualifications

• 5+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist experience required.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Leadership experience, ideally in a veterinary reception setting.
• Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Ability to remain calm, professional and solution-oriented during busy periods.
• Self starter and skilled in conflict resolution.

Responsibilities

• Oversee day-to-day front desk operations and maintain an efficient scheduling flow.
• Mentor and support the client service team to deliver exceptional client experiences.
• Serve as a liaison between clients, medical staff, and hospital leadership.

Skills

Customer service

Leadership

Communication

Conflict resolution

Time management

Organization

Job description

Arlington Veterinary Center in Arlington, TX is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of our hospital. You will oversee the front desk operations and mentor the client service team while ensuring an exceptional client experience.

The role involves managing appointment flow, addressing client concerns, and acting as a liaison between clients, medical staff, and hospital leadership.