Lead Veterinary Client Services Coordinator

Western Veterinary Partners; Arlington (TX); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

EAP

401(k) with company match

Paid time off

Pet discount

Uniform allowance

Job summary

Arlington Veterinary Center in Arlington, TX is seeking an outgoing Lead Client Service Representative to be the welcoming face of our hospital. You will oversee day-to-day front desk operations, mentor the client service team, manage appointment flow, address client concerns, and serve as a key liaison between clients, medical staff and hospital leadership.

This role emphasizes a warm, professional presence, strong organizational skills, and the ability to stay calm in busy periods while

Qualifications

• 5+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Ability to manage a multi-phone line system while assisting in-person clients
• Previous leadership experience, ideally in a veterinary reception setting
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Ability to remain calm, professional and solution-oriented during busy periods

Responsibilities

• Oversee the day-to-day operations of the hospital’s front desk
• Mentor and support the client service team
• Manage appointment flow and scheduling
• Address client concerns and inquiries
• Act as a liaison between clients, medical staff, and hospital leadership

Skills

Customer service

Leadership

Multi-line phone

Organization

Conflict resolution

Self-starter

Job description

Arlington Veterinary Center in Arlington, TX is seeking an outgoing Lead Client Service Representative to be the welcoming face of our hospital. You will oversee day-to-day front desk operations, mentor the client service team, manage appointment flow, address client concerns, and serve as a key liaison between clients, medical staff and hospital leadership.

This role emphasizes a warm, professional presence, strong organizational skills, and the ability to stay calm in busy periods while