Lead Veterinary Receptionist & Client Care Leader

Veterinary Practice Partners; Sparta Township (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off + 401(k)

Employee pet discount

Job summary

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to guide our front desk team, ensure smooth scheduling, and deliver exceptional client service for a wide range of pet patients.

You will mentor CSRs, coordinate appointments, and work closely with doctors and technicians to maintain a welcoming, efficient hospital environment. We offer a comprehensive benefits package and paid time off to support work-life balance.

Qualifications

• 5+ years of veterinary experience required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk.
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching.
• Assist with training and onboarding new front desk team members.
• Screen calls calmly and assist with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain knowledge of hospital services, policies, and pricing.
• Support daily workflow with doctors, technicians, and management.
• Ensure phones, emails, and online requests are handled promptly.

Skills

Leadership

Communication

Interpersonal skills

Team coaching

Vet software

Education

Veterinary office experience

Tools

Veterinary software

Job description

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to guide our front desk team, ensure smooth scheduling, and deliver exceptional client service for a wide range of pet patients.

You will mentor CSRs, coordinate appointments, and work closely with doctors and technicians to maintain a welcoming, efficient hospital environment. We offer a comprehensive benefits package and paid time off to support work-life balance.