Lead Veterinary Receptionist - Front Desk Leader & Mentor

The Highlands Veterinary Hospital (NJ); Sparta Township (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to lead the front desk, ensure exceptional client experiences, and mentor the team. You will discuss procedures, coordinate appointments, assist with scheduling, and maintain strong client relationships while delivering compassionate service in a fast-paced veterinary setting.

This role includes a competitive hourly salary, comprehensive benefits, paid time off, and professional

Qualifications

• 5+ years of veterinary experience required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.
• Ability to lift up to 50 lbs and stand for extended periods.
• Love for animals and a desire to contribute to their well-being.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone at the front desk.
• Act as go-to resource for CSRs, providing support and coaching.
• Assist with training and onboarding new front desk staff; resolve conflicts.
• Screen telephone calls calmly and assist with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain knowledge of hospital services, policies, and pricing.
• Support daily workflow by communicating with doctors, techs, and management.
• Ensure phones, emails, and online requests are handled promptly.
• Model reliability, professionalism, and a positive attitude.
• Front desk coverage and scheduling as needed.
• Ensure accurate invoicing, estimates, and payment processing.
• Identify opportunities to improve client experience and processes.
• Adapt easily in a fast-paced environment.
• Escort clients and patients from waiting room to exam rooms; handle pets safely.
• Assist with medication pickup and prescriptions following protocols.

Skills

Veterinary experience

Leadership

Communication

Interpersonal skills

Software proficiency

Tools

Vet software

Job description

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to lead the front desk, ensure exceptional client experiences, and mentor the team. You will discuss procedures, coordinate appointments, assist with scheduling, and maintain strong client relationships while delivering compassionate service in a fast-paced veterinary setting.

This role includes a competitive hourly salary, comprehensive benefits, paid time off, and professional