Veterinary Front Desk Lead: Client Care & Team Mentor

The Highlands Veterinary Hospital (NJ); Sparta Township (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to lead our front desk and elevate client service. You will mentor CSRs, coordinate appointments, discuss procedures with clients, and collaborate with doctors and staff to ensure smooth workflow and exceptional patient care.

Prospective candidate should have 5+ years of veterinary experience, strong leadership, and a passion for animals; benefits include medical, dental, vision, PTO and

Qualifications

• 5+ years of veterinary experience required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding, compassionate client service at the front desk.
• Coach and support the front desk team and CSRs.
• Assist with training and onboarding new staff.
• Coordinate scheduling, check-in/check-out, and client communication.
• Ensure accurate invoicing, estimates, and payments.
• Escort clients and pets from waiting room to exam rooms.

Skills

Leadership

Communication

Organizational skills

Customer service

Software proficiency

Tools

Veterinary software

Job description

The Highlands Veterinary Hospital in Sparta, New Jersey, is seeking a full-time Lead Veterinary Receptionist to lead our front desk and elevate client service. You will mentor CSRs, coordinate appointments, discuss procedures with clients, and collaborate with doctors and staff to ensure smooth workflow and exceptional patient care.

Prospective candidate should have 5+ years of veterinary experience, strong leadership, and a passion for animals; benefits include medical, dental, vision, PTO and